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Associate, Business Process

Company: Hyundai America
Location: Plano
Posted on: August 4, 2022

Job Description:

DescriptionWho We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.Global One Company:Many countries. One identity.Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea.Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.General Summary:The Business Process Associate is primarily responsible for supporting the Business Process Manager (BPM) in delivering Operation Division's system enhancements via projects or System Change Requests (SCRs), process improvements, low-code changes for target systems, tracking and resolving operation issues for target systems and sustaining the roadmap developed for target system enhancements. Key responsibilities include supporting the BPM with tracking operations issues for target systems/vendors, tracking and organizing specific system SCRs, documenting business processes via workflow tools, identifying and implementing process improvements, and deploying low-code changes to target systems. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.Duties and Responsibilities:Administer the development, cataloging and regular maintenance of Ops Division process flows.Administer the drafting, tracking and organizing of System Change Requests (SCR) tied to specific critical systems.Support the execution of 'low-code' system changes to support system enhancements and optimization efforts.Support the day-to-day operations of critical systems. Log, report and work with required stakeholders to resolve issues affecting production.Actively participate in coaching and development sessions/trainings to cocreate solutions that enhance individual performance and overall department/team performance.All other duties as assigned.Knowledge and Skills:Technical knowledge, skills, experience and judgment to accomplish results that contribute to the business.Detail oriented - maintain high levels of quality and productivity.Demonstrated skills with all Microsoft Office products, especially presentation software (PowerPoint & Visio) as well as other data analysis tools and software.Strong communication skills with displayed levels of knowledge, skills and responsibilities.Strong problem-solving skills and a quick learner. QualificationsThree (3) to Five (5) years of business operations experience in automotive finance.Experience with documenting process flows a plus.Bachelor's degree or equivalent experience required.White Belt or Green Belt Certification preferred. Physical Requirements and Working Condition:Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.Hyundai Capital America is committed to the health and safety of our workplace. If hired, you will be required to submit proof that you have been fully vaccinated for COVID-19.

Keywords: Hyundai America, Plano , Associate, Business Process, Other , Plano, Texas

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