Floor Captain
Company: HMSHost
Location: Plano
Posted on: June 25, 2022
Job Description:
In-Person Job Fair Hiring Utility Workers, Cashiers, Baristas,
Bartenders, Cooks, Shift & General Managers, Floor Attendants, and
Floor Captains @ Dallas Fort Worth International AirportDallas Fort
Worth International Airport - Grapevine, TX Monday, June 27th,
202210:00 AM - 4:00 PM US/CentralDallas/Fort Worth International
Airport Interviewing for:American Airlines Floor Captain$18.00 /
hour, Full-time, Part-timeWith a career at HMSHost, you really
benefit! We offer:
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program refer a friend and earn a bonusSummaryThe
Floor Captain is responsible for assisting management in monitoring
the day-to-day activities of associate productivity, assigning
responsibility, providing work directions and monitoring the
schedule for adequate shift coverage. Responsible for maintaining
lounge spaces and complying with established service standards of
customer service, staffing, appearance, cleanliness, and food and
beverage.Essential Functions
- Ensures all food and beverage, menus, equipment and spaces are
set to established standards
- Provides comprehensive floor presence, monitors day-to-day
activities, productivity and assigns work responsibility to
associates
- Monitors and coordinates associate shift schedules and breaks
for hourly associates to ensure the lounge is staffed
correctly
- Maintains and enforces service and guest experience
standards
- Conducts inventory, orders liquor, beer, wine, and food and
receives all purchases
- Monitors quality and consistency of products and displays
- Follows all customer payment, food safety, loss prevention, and
Human Resources policies and procedures
- Ensures that associates are in correct uniform and following
health regulations and all other HMSHost and airline service
standards. Assesses and coordinates on-the-job training for
associates
- Occasionally assists other team members wherever necessary
during peak business times and while covering breaks. Maintains
good working relationships
- Provides input for hiring, firing, advancement, promotion or
any other status change of associates
- Utilizes associate s strengths and provides ongoing feedback
that reflects on progress against individual development goals and
business goals
- Ensures a positive guest experience for all customers and
resolves customer complaints in a manner consistent with policy,
and with customer satisfaction in mindMinimum Qualifications,
Knowledge, Skills, and Work Environment
- Requires a minimum of 3 years of relevant work experience at
lead level in a premium airport lounge or food and beverage
establishment with high service standards
- Requires front or back-of-the-house experience.
- Requires ability to demonstrate tact and discretion in
interactions with premium clientele
- Requires ability to maintain a presentable and polished
appearance in keeping with service standards for premium
clientele
- Requires the ability to bend, twist, and stand to perform
normal job functions
- Requires the ability to lift and/or move up to 40 lbs
- Must be customer focus, a team player and be able to work a
flexible schedule to include weekends and some holidays.Equal
Opportunity Employer (EOE) Minority/Female/Disabled/Veteran
(M/F/D/V) Drug Free Workplace (DFW)
Keywords: HMSHost, Plano , Floor Captain, Other , Plano, Texas
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