Claims Assistant, Salvage

Company: Liberty Mutual Insurance
Location: Plano
Posted on: June 23, 2022

Job Description:

*** For this position you must reside in or near the Plano, TX area***The Salvage department is currently looking for energetic problem solvers to provide an exceptional customer experience and play a crucial role in the recovery process for Total Loss Auto claims! In this position, you will be responsible for understanding and obtaining vehicle title transfer paperwork required to settle claims and process salvage, communicating with all necessary customers and stakeholders to keep them informed of the process and answer questions, and leveraging your expertise and problem solving skills to drive quality outcomes for our customers and business.We are seeking a resilient and self-sufficient time management expert who has a passion for helping others in a high volume and fast paced environment!ResponsibilitiesProvides empathetic and professional service to customers, peers, and stakeholdersDemonstrate strong prioritization skills by proactively managing day-to-day tasks, including balancing new assignments with active inventoryUses sound judgment to determine what additional information may be needed to continue moving the claim forward.Execute with speed and urgency to prepare vehicle for sale, including obtaining all necessary paperwork, vehicle access, and keysManage holistic inventory of Salvage vehicles to drive effective outcomes, leveraging state specific methods and processes, being mindful of expensesEnsure state specific and federal regulatory complianceQualificationsQualifications:An engaging, outgoing personality and passion for helping customers.Excellent oral, written, decision-making and organizational skillsStrong typing and multi-tasking capabilitiesCollege degree preferred, and/or 1-2 years of related customer service experience or applicable insurance knowledgeAt Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work - US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.Libertymutualgroup.Com/diversity-inclusionWe value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.Co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.7

Keywords: Liberty Mutual Insurance, Plano , Claims Assistant, Salvage, Other , Plano, Texas