Child Support Officer IV

Company: Texas State Job Bank
Location: Plano
Posted on: June 23, 2022

Job Description:

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00021006You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section GENERAL DESCRIPTIONPerforms advanced child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, modifying and enforcing court orders for childsupport, and / or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agencymaking a positive difference in the lives of Texans.ESSENTIAL JOB FUNCTIONSTakes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate caseclosure:Conducts detailed in-office investigations to locate parties, verify employment and determine assetsPrepares documents relating to legal and administrative actions to establish or enforce child support ordersNegotiates lump sum payments from noncustodial parents who owe past due child/medical supportNegotiates out-of-court settlements and agreements with parties (CSO II only)Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documentsReviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryReviews cases to determine if the cases are eligible for closureAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states= IV-D regulationsAssesses child support cases to determine the appropriate case actionAs team leader, assigns and monitors work of assigned staffProvides training and technical assistance to office staffSupervises office staff in the absence of the office manager and/or supervisorExplains Child Support Program policies, procedures, and regulations to customersResponds to complex customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityQualifications: MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelors degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-yearbasis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistExperience: Two (2) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legalsecretary, customer service, or IV-A eligibility specialist. (One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sectoris required.)Knowledge of investigative practices and techniques, child support policies, procedures, and processesSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in

Keywords: Texas State Job Bank, Plano , Child Support Officer IV, Other , Plano, Texas