Child Support Officer IV
Company: Texas State Job Bank
Location: Plano
Posted on: June 23, 2022
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Job Description:
Please paste the following URL into a browser to view the entire
job posting in the CAPPS Career Section:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00021006You
may apply to the job directly through the CAPPS Career Section. It
is not necessary to apply both through Work In Texas and CAPPS
Career Section GENERAL DESCRIPTIONPerforms advanced child support
work. Work involves conducting detailed investigations to locate
absent parents, establishing paternity, modifying and enforcing
court orders for childsupport, and / or responding to customer
inquiries. OAG employees enjoy excellent benefits along with
tremendous opportunities to do important work at a large, dynamic
state agencymaking a positive difference in the lives of
Texans.ESSENTIAL JOB FUNCTIONSTakes the appropriate case action to
locate absent parents, establish paternity for children born
out-of-wedlock, establish or enforce child/medical support
obligation, or initiate caseclosure:Conducts detailed in-office
investigations to locate parties, verify employment and determine
assetsPrepares documents relating to legal and administrative
actions to establish or enforce child support ordersNegotiates lump
sum payments from noncustodial parents who owe past due
child/medical supportNegotiates out-of-court settlements and
agreements with parties (CSO II only)Monitors child support cases
and refers delinquent cases for the appropriate enforcement
action(s)Documents all case actions taken using the appropriate
agency tools, including but not limited to Texas Child Support
Enforcement System (TXCSES), case/court documentsReviews and
maintains child support virtual files for accuracy in the
Enterprise Content Management (ECM) repositoryReviews cases to
determine if the cases are eligible for closureAttends court to
assist legal staff, as neededResearches case information on the
computer including TXCSESMaintains current knowledge of child
support policies and procedures, Texas Family Law, federal
regulations, and other states= IV-D regulationsAssesses child
support cases to determine the appropriate case actionAs team
leader, assigns and monitors work of assigned staffProvides
training and technical assistance to office staffSupervises office
staff in the absence of the office manager and/or
supervisorExplains Child Support Program policies, procedures, and
regulations to customersResponds to complex customer inquiries and
complaintsAssesses the validity of complaints against the IV-D
program with impartialityServes as Notary PublicPerforms related
work as assignedMaintains relevant knowledge necessary to perform
essential job functionsAttends work regularly in compliance with
agreed-upon work scheduleEnsures security and confidentiality of
sensitive and/or protected informationComplies with all agency
policies and procedures, including those pertaining to ethics and
integrityQualifications: MINIMUM QUALIFICATIONSEducation:
Graduation from high school or equivalentEducation: Bachelors
degree from an accredited college or university; experience in the
following (or closely related) fields may be substituted for the
required education on a year-for-yearbasis: full-time Child Support
Program, credit collections, investigations, legal assistant, legal
secretary, customer service, or IV-A eligibility
specialistExperience: Two (2) years of full-time experience working
in the following (or closely related) fields: full-time Child
Support Program, credit collections, investigations, legal
assistant, legalsecretary, customer service, or IV-A eligibility
specialist. (One of the two years of experience must be as a Child
Support Officer or an equivalent position in a IV-D agency or
private sectoris required.)Knowledge of investigative practices and
techniques, child support policies, procedures, and processesSkill
in interviewing and negotiatingSkill in using a personal computer
for word-processing and data entry/retrievalSkill in basic
mathematical computationsSkill in
Keywords: Texas State Job Bank, Plano , Child Support Officer IV, Other , Plano, Texas
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