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Desktop Support Specialist

Company: DISYS
Location: Plano
Posted on: June 22, 2022

Job Description:

Role: Desktop Support TechnicianLocation: Plano, TXDuration: 3 Months Contract to HireJob Description:

  • Essential duties for the position include, but are not limited to the following:
  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices as needed
  • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
  • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
  • Provide telepresence and audio video meeting support as needed
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical team and customers.
  • Deskside support services as required.Job Requirements/Qualifications
    • Utilize problem management database and systems to track and report on customer calls and requests.
    • Communicate technical information to technical and non-technical team and customers.
    • Sound knowledge of data backup
    • Installing, upgrading and migrating to Windows 10
    • Deploying Windows 10 in large enterprises
    • Configuring hardware and applications
    • Configuring network connectivity
    • Configuring access to resources
    • Configuring mobile computing
    • Monitoring and maintaining systems that run Windows 7 and Windows 10
    • Configuring backup and recovery optionsEducation/Certifications
      • Bachelor's Degree in Business, Information Technology or related field (or equivalent work experience is preferred)
      • CompTia A+
      • MCSA: Windows 7 and 10
      • MCSE: Desktop InfrastructureDigital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: DISYS, Plano , Desktop Support Specialist, Other , Plano, Texas

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