Desktop Support Specialist
Company: DISYS
Location: Plano
Posted on: June 22, 2022
Job Description:
Role: Desktop Support TechnicianLocation: Plano, TXDuration: 3
Months Contract to HireJob Description:
- Essential duties for the position include, but are not limited
to the following:
- Provide onsite support to Authorized Users with operational and
technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC
equipment
- Perform reactive troubleshooting to effectively identify
potential incidents or problems, and attempt to eliminate them to
occur in the future
- Support Authorized Uses connecting or attempting to connect to
corporate network and assist in the coordination and completion of
accessing LAN, print, and file services; connection to WAN; and
accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices as
needed
- Install, upgrade and repair EUC equipment (desktops, laptops,
monitors, and associated peripherals)
- Provide software break/fix services and replacement of
non-warranty assets for end users
- Provide network printers and scanner network connectivity,
including providing network support for device configuration, for
IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers
and scanners
- Provide VIP support for equipment including desktop devices,
mobile devices, display screens, video systems, docking stations,
communication devices, direct attached printers, local printers,
scanners, wireless networking, etc
- Provide on-site hardware support for general troubleshooting
and problems for end user computing technologies
- Provide telepresence and audio video meeting support as
needed
- Provide regular, accurate, and timely feedback regarding
customer requirements which shall include supervising assignments
and maintaining timely communication with sales, operations, and
branch office personnel.
- Utilize problem management database and systems to track and
report on customer calls and requests.
- Communicate technical information to technical and
non-technical team and customers.
- Deskside support services as required.Job
Requirements/Qualifications
- Utilize problem management database and systems to track and
report on customer calls and requests.
- Communicate technical information to technical and
non-technical team and customers.
- Sound knowledge of data backup
- Installing, upgrading and migrating to Windows 10
- Deploying Windows 10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7 and
Windows 10
- Configuring backup and recovery optionsEducation/Certifications
- Bachelor's Degree in Business, Information Technology or
related field (or equivalent work experience is preferred)
- CompTia A+
- MCSA: Windows 7 and 10
- MCSE: Desktop InfrastructureDigital Intelligence Systems, LLC
(DISYS) is an Equal Opportunity Employer that recruits and hires
qualified candidates without regard to race, religion, sex, sexual
orientation, gender identity, age, national origin, ancestry,
citizenship, disability, or veteran status.
Keywords: DISYS, Plano , Desktop Support Specialist, Other , Plano, Texas
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