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IT Helpdesk

Company: Idexcel
Location: Plano
Posted on: May 16, 2022

Job Description:

IT Helpdesk
Long Term
Plano, TX

Description:
--- Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
--- Logging, categorizing, and actioning all incoming ticket activity in the Helpdesk Desk application
--- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
--- Manage user accounts updates, password resets
--- Troubleshooting and resolve all hardware, software, and network problems
--- Escalate issues to second and third level support teams
--- Document procedures, FAQs, and inventory of assets
--- Must be willing to travel up to 10% of time

Requirements:
--- Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
--- Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
--- Excellent problem-solving, communication and interpersonal skills
--- Advanced Mac experience and skills
--- Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
--- Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN

About IDEXCEL, INC

Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Keywords: Idexcel, Plano , IT Helpdesk, Other , Plano, Texas

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