E- Services Associate (Full Time) - Lubbock or Pla
Company: PROSPERITY BANK
Posted on: May 16, 2022
Job DescriptionHow to apply: Please apply through Prosperity
Bank's Career Center at https://www.prosperitybankusa.com/Careers
and to find more job opportunities with our company.*A
pre-employment credit check will be run on all qualified
applicants.The E Services Associate is responsible for the
resolution of chats from both internal and external clients;
performs a wide variety of complex and technical tasks associated
with client transactions within specified time and quality
parameters; responsible to promote the image of the Bank in a
professional and positive manner. Primary Duties and
- Takes ownership and ensures timely responses and resolutions of
all Banking client issues, both internal and external, through
chat, email, and internal requests database.
- Reinforces the application of superior client service through
his or her own example.
- Attend various product knowledge and client service training
classes – both online and in a classroom setting.
- Provide training, as needed to other department personnel.
- Ensure optimum knowledge of all systems used in E Services.
Required Experience:High School Diploma or GEDTwo years of related
experience and/or training; or the equivalent combination of
education and experience. Work related experience must consist of
customer service or the financial services industryIntermediate
knowledge of related state and federal banking compliance
regulations, Bank policies and procedures, and the Bank's products
and servicesMust be able to type 55 wpm or more to qualify for this
position. Will be tested. Must be available between the hours:
Monday - Friday 7:00 AM - 7:00 PM and Saturday 9:00 AM - 5:00 PM.
40 hours per week. Monday - Friday: 7 AM - 7PM Saturday: 9 AM - 5
Keywords: PROSPERITY BANK, Plano , E- Services Associate (Full Time) - Lubbock or Pla, Other , Plano, Texas
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