Install Specialist
Company: Fortis Payment Systems LLC
Location: Plano
Posted on: May 15, 2022
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Job Description:
Description:
As an Install Specialist, you will be a point of escalation for all
issues related to the install of new accounts. You will be
responsible for the management of different workflows including
case/task management, emails, chat, telephone, and call back
requests for yourself and your team. You will also be responsible
for research, documentation and communicating the above issues
effectively and accurately.This position can be located either in
our Plano TX or Novi, MI offices. Responsibilities - Utilizing
resources and techniques to answer basic and complex questions and
solve problems for Merchants, Agents, Partners, and the team
regarding Installs - Foundational Knowledge on the below back-end,
front-end relationships:o North-Nashvilleo Omaha-Nashvilleo TSYSo
Elavon - Install of new accounts/services including but not limited
to: - Credit Card Processing - Terminals/PinPads - Gateways - VARs
- ACH Processing - Value Added Services such as Gift Cards, Check
Services, etc. - Resolve complex issues that require a prolonged
and in-depth analysis of situations and collection of datao MEF/BAN
CNTRL - Hardware - Terminals and Pinpads o Completing Deployment
Requests o Programing/Shipping of hardwareo Reprogramming existing
hardware o Setup/installation of hardware o Troubleshooting
hardware and software issueso Terminal/Warranty Replacements -
Understanding the different types of file builds including Retail,
Restaurant, MOTO, Internet, Lodging - Understanding the
functionality of the FortisPay (Zeamster) Gateway, and being able
to communicate the functionality of the system to Merchants and
Agents - Scheduling/coordinating conversions for PMS/POS or Gateway
PM22
Requirements:
Keywords: Fortis Payment Systems LLC, Plano , Install Specialist, Other , Plano, Texas
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