Care Coordinator - Plano/Dallas/Ft. Worth Area (work from home)
Company: Griswold Home Care
Location: Plano
Posted on: May 15, 2022
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Job Description:
Job Description Job Description: Care Coordinator -
Full-Time/Hourly Summary: The Care Coordinator will focus on
meeting Client needs and requirements and maintaining Client
relationships by identifying the best caregiver/client match,
scheduling care, and ongoing case management. It is our mission to
help our clients remain comfortable and safe at home by offering
extraordinary personal care, companionship and homemaking services.
Essential Skills/Qualities: Team player with a positive attitude -
dedicated to the mission Nurturing ability (caring, empathetic,
compassionate), high level of emotional intelligence and empathy
Articulate, with strong verbal and written skills Creative
problem-solving skills, organized and detail oriented, strong
documentation skills. Flexible and able to multi-task, effective
time management skills Proactive - willing to take initiative and
follow through Capable of performing job functions free from
immediate direction or supervision Excellent phone skills/etiquette
Excellent computer skills, proficient with Microsoft Office and
browser-based applications Able to effectively work from home in a
productive and professional manner Must have reliable internet
connectivity, be able to use standard business equipment including
a desktop/laptop computer and a mobile phone as well as all the
associated apps and software Primary Duties working with Clients:
Conduct telephone intakes with new or potential clients. Analyze
the specific needs and requirements of each client Assign or refer
appropriate caregivers to clients, based upon the specific needs
and requirements of each client and the qualifications and
experience of the Caregiver Coordinate scheduling activities,
including assignments, replacements and substitutions of Caregivers
Interact with Caregivers and clients and take any action necessary
to ensure that the specific needs and requirements of each client
are met Resolve any client, family, and Caregiver differences or
disputes on behalf of the Company Exercise discretion and
independent judgment in the performance of each of the foregoing
activities Primary Duties working with Caregivers: Screen,
interview, test, select, and onboard qualified caregivers from
various sources including from the pool provided by corporate
recruiting sources. Utilize available/approved tests and resources
to determine candidate suitability based on needs. Keeps notes and
files throughout the recruiting process, both in ClearCare and
other necessary systems as well as physical paper files for
Caregiver---s employee file folder. Takes selected Caregivers
through the on-boarding process and creates the comprehensive
Caregiver---s file, adding important dates regarding expirations
into the Caregiver---s profile in ClearCare and Payroll systems
(possible expirations include medical clearances, driver---s
licenses, car insurance (if necessary), government issued photo ID,
and criminal background check. Performs regular maintenance of the
Caregiver---s files doing quarterly audits and obtaining updated
information and documents from Caregivers to ensure that all
records are up to date Maintains regular contact, usually via
phone, with Caregivers to check in and keep the Caregiver connected
to the Company. Acts in accordance with applicable Federal and
State laws governing interviewing and on-boarding. Utilizes Outlook
for email and calendar appointment/event scheduling. Utilizes
ClearCare and any other necessary systems for complete and accurate
caregiver records including notes and follow-up. Must be able to
interpret information in our systems (e.g., ClearCare, Email, etc.)
and accurately exchange information with others, as well as record
information in these same systems. Educational
Background/Knowledge/Prior Experience: Human services background or
strong desire to help others BA/BS related field is a plus, but not
required Weekend and/or evening hours may be required, including
rotating on-call Additional duties as needed - this job description
reflects assignment of essential functions; it does not prescribe
or restrict the tasks that may be assigned, and it can be changed
or altered at any time
Keywords: Griswold Home Care, Plano , Care Coordinator - Plano/Dallas/Ft. Worth Area (work from home), Other , Plano, Texas
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