Patient Access Specialist
Company: Village Health Partners
Location: Plano
Posted on: May 14, 2022
Job Description:
Job DescriptionVillage Health Partners is seeking experienced
and reliable Patient Access Specialists to join our teams in Plano,
Frisco, or McKinney. The Patient Access Specialist handles inbound
and outbound scheduling communications for patients. These
communications involve a wide-range of clinical and administrative
requests from patients and other stakeholders, including online
chats, text messaging, emails, faxes, and telephone requests. The
Patient Access Specialist must be well versed in utilizing advanced
information technology to process communications in a professional
manner. Patient Access Specialists use pre-defined clinical
protocols to obtain and document required information for
appointment coordination and to proactively identify and
communicate any additional patient needs, as well as any
significant care and wellness gaps.RESPONSIBILITIES:
- Work VHP online services accounts to include Healow, ZocDoc,
Portal, and Webchat:
- Schedule, cancel, and reschedule appointments
- Route messages appropriately
- Messaging with patients via online chat and text
- Troubleshoot portal issues
- Answer incoming phone calls and schedule patient
appointments
- Communicate effectively and accurately with team members,
patients, and patient family members using proper grammar,
punctuation, and spelling.
- Follow documented protocols and procedures.
- Appropriately escalates issues outside of existing protocols to
meet the needs of the patient.
- Verify and update patient insurance and demographic
information.
- Empathize with and coach patients in navigating the healthcare
system.
- Follow all HIPAA and privacy rules while discussing sensitive
health information with the patient or their authorized
delegates.
- Meet performance and service level criteria as defined in
"Performance Metrics."
- Work well with a diverse group of professionals in a team
environment.
- Proactively and professionally identify opportunities for
improvement in work processes and/or setting.
- Follow all clinical safety protocols and infection control
proceduresQUALIFICATIONS:
- 3+ years scheduling or customer service experience in a
healthcare setting
- Superior customer service and communication skills.
- Experienced in properly handling confidential and sensitive
information; knowledge of HIPAA rules and regulations.
- Experience with basic desktop software, medical practice
management, and electronic medical record systems- E-Clinical Works
(ECW) preferred
- Fluent in English with excellent written grammar skills
- Excel under pressure with attention to detail
- Excellent verbal, written, and interpersonal communication
skills.
- Works efficiently and effectively in a fast-paced environment
utilizing advanced communication technology.
- Knowledge of and adherence to HIPAA rules and regulations,
Bloodborne Pathogen & OSHA Safety proceduresWe offer a competitive
benefits package that includes:
- Medical, Dental, Vision
- Health Savings Account (HSA) employer contribution
- Life Insurance
- 401K with employer match
- Paid Holidays
- PTO
- Referral programs
- Short term and long term disability
- Year-end bonus potential
- Employee recognition programsWe invite you to learn more about
Village Health Partners at www.villaghealthpartners.comCOVID-19
Considerations:VHP has increased infection control procedures for
the safety of our employees and patients including: Face mask
requirements for all employees and patients, Social distancing,
Hand hygiene, Eliminated waiting rooms, Increased sanitization of
patient rooms, equipment, desks, doors, etc.We are an established
employer that is committed to maintaining a respectful,
professional, and engaging workplace where our employees are
encouraged to learn. Our mission to deliver superior patient care
by providing higher quality and greater access and convenience to
our patients cannot be accomplished without our extraordinary
support staff. We are looking for detail-oriented, dedicated
professionals to join our team.Powered by JazzHR8FJ58NANqH
Keywords: Village Health Partners, Plano , Patient Access Specialist, Other , Plano, Texas
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