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Help Desk Support Specialist

Company: Eliassen Group
Location: Plano
Posted on: January 16, 2022

Job Description:

*100% REMOTE* Our client, an industry leader, is seeking a customer-driven Help Desk Support Specialist. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Responsibilities of the Help Desk Support Specialist: Provide support to resolve internal end user issues Monitor and respond quickly and effectively to calls or chats Interact with end users via soft phone or chat modules to support and resolve software issues Track and escalate tickets for end users Requirements of the Help Desk Support Specialist: High School Diploma, GED, equivalent experience At least 1 year of remote help desk support experience Mac Integration Basics Certificate or at least 1 year of equivalent Mac support experience Windows 10 Certificate or at least 1 year of equivalent Windows OS support experience Job ID: 363836 About Eliassen Group: Eliassen Group provides strategic consulting and talent solutions to drive our clients innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Dont miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Keywords: Eliassen Group, Plano , Help Desk Support Specialist, Other , Plano, Texas

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