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Help Desk Support Specialist

Company: Eliassen Group
Location: Plano
Posted on: January 16, 2022

Job Description:

We are looking for a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that our client's associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.
Responsibilities:--- Provide application support through remote access tools to resolve internal end user issues--- Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk--- Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware--- Remotely access and support end user machines to achieve first call resolution--- Utilize Service Now as the ticketing tool to track and escalate tickets for end users--- Assist with onboarding of new Agents by training and allow others to shadow--- Perform other tasks as needed by the Service Desk ManagersBasic Qualifications:
High School Diploma, GED, equivalent certification or military experienceAt least 1 year of remote help desk support experienceFluent in EnglishMac Integration Basics Certificate or 1 + year of equivalent Mac support experienceWindows 10 Certificate or 1+ years of equivalent Windows OS support experience

Keywords: Eliassen Group, Plano , Help Desk Support Specialist, Other , Plano, Texas

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