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Appointment Scheduler - Work From Home

Company: Aston Carter
Location: Plano
Posted on: January 15, 2022

Job Description:


PRIMARY DUTY: Suport all of North America and focus on scheduling pickups/deliveries for the offices. Internal communication only (warehouse, operations coordinators, account managers, capacity, etc.)

The duties and responsibilities of this position consist of, but are not limited to, the following:

--- With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing.

--- Monitor task boards and assigned email accounts to respond to customer and carrier requests.

--- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.

--- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.

--- Validate and ensure the accuracy of load data in systems according the company and customer standards.

--- Complete other duties or responsibilities as assigned.

Required Qualifications

--- Basic understanding of Microsoft Excel and proficient computer skills

--- Effective communication and customer service skills

--- Attention to detail and accuracy

--- Ability to prioritize, multitask and manage time effectively

--- Driven, enthusiastic and highly motivated

--- Strong problem solving and analytical skills

--- Ability to work in a team environment while also delivering independent results

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Plano , Appointment Scheduler - Work From Home, Other , Plano, Texas

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