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Incoming Documents Team Lead

Company: Spruce
Location: Plano
Posted on: January 15, 2022

Job Description:

About Spruce
Spruce is the platform enabling modern real estate transactions. We work with forward-thinking mortgage lenders, real estate companies, and investors. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen.
About the Job
Spruce is looking for an experienced team leader to manage and guide a team of Document Coordinators based in our Plano, TX office. Their work, with your support will contribute to the mission of the Service Delivery organization by ensuing our handling of incoming documents exceeds client expectations in efficiency and professionalism. The ideal candidate will have some experience with real estate transactions and will thrive in a fast-paced, entrepreneurial environment.
As part of the Post-Closing department within Service Delivery, you will help train and support the team on all steps of the operations process. Your ability to tackle multiple projects will assist the team in meeting client and company deliverables in a quality manner.
What you'll do


  • Handle escrow file level escalations and general questions from the Post Closing Team members to ensure we're handling post-closing tasks in a timely manner
  • Monitor for and work with the Post-Closing Corrections team to resolve of any exceptions in a timely manner, with effective notes and communication to clients, customers, and others at Spruce.
  • Assist with training, answering file level questions for the team; help your team continue to grow at Spruce
  • Help resolve day-to-day technical problems with computers and office equipment that can block your team from getting things done
  • Keep your team engaged with regular team meetings, one on ones, thoughtful attention to your team's culture, and hold team members accountable for growing in the work they do and how they do it
  • Help the team with time off requests, timecards, employee development and performance coaching
  • Attract and maintain a high-performing team of hard-working post-closing ops associates to serve the needs of our clients
  • Assist with Post-Closing Team tasks and responsibilities, as necessary
  • Alongside your management peers, serve as after hours support for customer escalations
  • Ensure that our Plano office stays safe during the ongoing pandemic by working directly with the People Ops team to drive shared standards around COVID safety in our office

    What we're looking for

    • Experience in a management role over post-closing operations for title and escrow
    • Familiarity and comfort working in a national model
    • Interest in working in a startup environment; being a part of creating the tools and processes your team will use
    • Experience rapidly growing a team, hiring, learning, and partnership with a People Ops team
    • Comfort managing to fast-paced and flexible business objectives
    • Excited to be a representative of Spruce's values with employees
    • Comfort and compliance with CDC best practices around COVID precautions, including face coverings, testing, etc.

      We are proud of the team we're building. We're committed to equal opportunity employment -- and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make Spruce better. The more inclusive we are as a company, the better we can serve our customers.

Keywords: Spruce, Plano , Incoming Documents Team Lead, Other , Plano, Texas

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