PlanoRecruiter Since 2001
the smart solution for Plano jobs

Help Desk Representative

Company: Telecomp Holding
Location: Plano
Posted on: January 15, 2022

Job Description:

The Help Desk Representative works as part of a dynamic team that is responsible for providing excellent customer care to customers in the region. The Representative serves as a lifeline to our customers who need device support, have account questions, and need emergency guidance. The position requires a person skilled in customer service and who enjoys working with both technology and people.ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES

  • Communicating and coordinating with colleagues as necessary inside the team environment
  • Follow policies for safety, security, and compliance
  • Primarily be the initial point of contact for calls into the NOC
  • Ensure customer satisfaction and acknowledge and resolve customer complaints
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Documentation of all relevant actions through the online ticket and asset management systems
  • Respond promptly to customer inquiries
  • Manage tickets to an efficient resolution within the given policies
  • Process all requests using ticketing system
  • Learning all provided services over multiple departments to dispatch issues efficiently
  • Providing feedback on common processes and procedures in use
  • Other duties as assigned

    TeleComp provides equal employment opportunities for all applicants.

Keywords: Telecomp Holding, Plano , Help Desk Representative, Other , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds