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Call Center Representative

Company: AFR Services
Location: Plano
Posted on: November 23, 2021

Job Description:

If you'd like to join an awesome family run business, we are currently seeking a candidate in our outbound call center. It's a customer service role that includes contacting commercial and residential agencies to request any missing documentation regarding the property insurance coverage. The information is updated into AFR's systems and provides lenders with the current policy details. There is heavy interaction with insurance agencies and customers by phone and email.What you'd be doing:-- - Make outbound calls to insurance agents and/or carriers to obtain insurance renewals or mortgagee update-- - Receive inbound calls from insurance agents typically returning a call initiated by the call center representative-- - Initiate outbound client/insurance agent calls to request document updates with professionalism-- - Document all call information and update records based on interactions-- - Forwards all written communication received from insurance agents to the Analysts for review daily-- - Ability to work shifts within our business hours, which are 7:00am to 7:00pm Monday to FridayThe skills you'd bring to AFR:-- - High school diploma or equivalent required; some college preferred or equivalent work experience-- - Minimum 6 months of experience in a mail handling environment, professional call center or client support role-- - Basic computer skills including MS Office Suite (Outlook, Word and Excel)-- - Demonstrated ability to give close attention to detail-- - Ability to communicate clearly through verbal and written communication, using proper spelling and grammar-- - Experience and ability to work in a fast paced, performance-based and metric-driven call center environmentTo compliment compensation, our employees enjoy:-- - Paid holidays & personal time-- - Medical, dental, vision insurance-- - Life, short-term disability and long-term disability are offered as voluntary benefits-- - Medical FSA & HSA offered-- - 401k plan with a generous 50% company match up to 6%-- - Frequent events and recognitionEOEJob Types: Full-time, TemporarySchedule:8 hour shiftDay shiftMonday to FridayOvertimeCOVID-19 considerations:Masks required, common areas sanitized regularly, monthly disinfecting spray fogAbility to commute/relocate:Plano, TX 75093: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Customer service: 1 year (Required)Microsoft Office: 1 year (Required)Shift availability:Day Shift (Required)Work Location: One location

Keywords: AFR Services, Plano , Call Center Representative, Other , Plano, Texas

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