Bilingual Call Center Representative

Company: Career Resource Services
Location: Plano
Posted on: November 19, 2021

Job Description:

Responsibilities:
Effectively communicate using English and Spanish to assist global clients' operations and relationships.
Greet customers warmly and ascertain problem or reason for calling
Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management
Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed
Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals.
Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment

Qualifications:
High school graduate required: associate degree or higher preferred
Previous call center experience required
Fluent in English and Spanish (written and verbal) required (Portuguese is a plus)
Ability to work 7:00 a.m. to 4:00 p.m. shift
Ability to work other shifts if necessary to cover the language requirement (call center is open Monday - Friday, from 7:00 a.m. to 8:00 p.m. NO WEEKENDS!)

Keywords: Career Resource Services, Plano , Bilingual Call Center Representative, Other , Plano, Texas