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Roofing Service Advisor

Company: Home Partners of America Inc
Location: Plano
Posted on: November 19, 2021

Job Description:

In-Office PositionOur Company:Pathlight Property Management, A Blackstone Portfolio Company, is the exclusive property management company for Home Partners. Home Partners is an owner and operator of high-quality, single-family, retail homes. Our mission is to help more people get into great homes, in the neighborhoods they love, while preserving the opportunity to build a more secure financial future. This commitment to making homeownership a reality is made possible through a unique business model that leverages data and analytic capabilities on Home Partners' technology-enabled operating platform. We are a dynamic organization poised for growth and expansion into the future and are looking to hire passionate and energetic employees. Your Role:Pathlight is currently seeking the right individual to fill an immediate need for a Roofing Service Advisor. As a Roofing Service Advisor, you will be responsible for serving as a technical and subject matter expert for the maintenance department, providing residential roofing scope and pricing expertise with courteous customer service and support.The Roofing Service Advisor will conduct proposal scope and pricing reviews, serving as our trade-specific subject matter expert for roofing work orders/service calls, with a focus on controlling maintenance and repair expenses. In addition, they will serve as a point of contact for vendor onsite approvals and own subsequent bids if necessary, providing direction with all repair decisions for the homeowner of approximately 20,000 single-family rental properties. This is an office position with no required time in the field. If you have prior experience as a roofing installer, field inspector, service technician, or trainer, this is an excellent opportunity to transition your expertise into an office-based role. Job Responsibilities:

  • Serve as the lead subject matter resource, providing roofing expertise for the company, vendors/partners, and residents.
  • Maintain awareness of trade/industry developments and seek opportunities for continuous process improvement.
  • Build and maintain professional relationships with vendors and residents
  • Own all in-house and vendor proposal decision-making.
  • Facilitate and negotiate scope and pricing alignment with vendors.
  • Identify and communicate with the Vendor Mgmt team on vendor quality, service issues, sourcing needs, vendor procurement coverage, trade capacities.
  • Handle technical calls from contractors and residents as well as work with manufacturers regarding warranties if applicable.
  • Provide support to maintenance specialist peers and legal team representatives as required.
  • Create training guides/materials for internal associates.
  • Identify, perform, and coordinate team case studies.
  • Assist in the development and coordination of internal initiatives and special projects.
  • Provide liaison support for vendors as needed as it pertains to the maintenance division.
  • Dispatch and assign contractors as required to ensure the scope and pricing of suggested work are appropriate.
  • Serve as the primary point of contact for SMS Assist regarding all onsite approvals when necessary or in on-call rotations.
  • Coordinate with vendors for updates on scheduling, estimates, and repair completion timeframes on any subsequent proposal request.
  • Attend scheduled mentoring and coaching sessions and training classes as assigned and regular meetings on policy, process, procedures, KPI monitoring, and budget tracking with Upper Management.
  • Participate in weekly rotating on-call/after-hours availability schedules.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.
  • Conduct all business under company policies and procedures and all state and federal regulations.Minimum Qualifications:
    • 10+ years experience in the roofing industry as an installer, foreman, or inspector with intimate knowledge of installation costs and processes.
    • Demonstrate experience in solving complex trade-related technical issues.
    • Ability to effectively multitask and handle deadlines.
    • Strong attention to detail and accuracy; ability to learn quickly.
    • High-level customer service and satisfaction.Skill Requirements:
      • Demonstrated ability to multitask, prioritize projects, tasks, and proven quick ability to learn and train on new software.
      • Takes initiative, manages time efficiently, and works independently and with a team while adapting to change.
      • Possess strong negotiating, customer service, organizational, & time mgmt skills with a passion for success and a service mindset.
      • Expert verbal and written skills with proficiency in MS applications, and virtual meeting tools, required.
      • Demonstrates and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards.
      • Demonstrates an organized and results-oriented approach and motivation to perform without extensive direction.
      • Displays high quality of work and level of accuracy.
      • Proven ability to use a creative, positive, solution-oriented approach to address issues.
      • Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions.Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.

Keywords: Home Partners of America Inc, Plano , Roofing Service Advisor, Other , Plano, Texas

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