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Customer Service Lab Tech (Optical experience)

Company: National Vision
Location: Plano
Posted on: October 11, 2021

Job Description:

Company Description

National Vision, Inc. is one of the largest optical retailers in the United States.  We offer an innovative culture where training is a priority, hard work is praised and career growth is a reality.

Our optical lab is seeking a Customer Service representative to join our growing manufacturing operation.  Optical knowledge and experience is required for this role.

Mondays-Fridays, 6:00 a.m. - 2:30 p.m. (1st shift)

Competitive pay, great benefits and opportunity at a growing optical lab.

Job Description

  • Responds to stores and initiate calls and communications through the portal regarding orders that are both in the DVI system and POS system.
  • Processes edit jobs and other jobs sent to customer service for various optical and other reasons.
  • Researches the status of jobs.
  • Tags jobs and utilizes report in DVI and AS/400 to expedite orders.
  • Tracks and explains problem orders or delays.
  • Keys in special orders.
  • Matches frames to jobs.
  • Answers optical and technical questions.
  • Cancels jobs upon request from the field.
  • Other duties as assigned.



  • Completion of High School or equivalent formal education
  • Prior optical experience is required, sufficient to perform the role
  • Must be able to read and write English.
  • Ability to understand and carry out written or oral instructions. 

Additional Information

National Vision offers a competitive benefits package.  Some of the benefits include:

  • Generous Paid-Time-Off (PTO) policy
  • BONUS opportunities - including biweekly lab production bonus
  • 401k with company match
  • Health Insurance
  • Dental Insurance
  • Flex Spending Account
  • Vision benefits
  • Life Insurance
  • Short and Long Term Disability Insurance
  • Referral bonus program
  • Wellness Plan incentives
  • Other insurance options, employee assistance and much more

Please see our website at to learn more.

Keywords: National Vision, Plano , Customer Service Lab Tech (Optical experience), Other , Plano, Texas

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