User Account Administration

Company: NTT DATA
Location: Plano
Posted on: October 7, 2021

Job Description:

Job Responsibilities Include:

• Work directly on Active Directory and other client customized application for user account provisioning and de-provisioning.
• Responsible for working on Remedy queues for customer requests in FIFO basis unless directed by Team Lead or Manager or any authorized person.
• Assist and guide all Security Provisioning Sr. Associate for all process and procedures related queries
• In some specific situations, he/she needs to directly work with ISM/CDE of the account along with the Manager.
• Timely reporting of issues to management and proactive approach for problem solving
• Responsible for quality issues and find ways to mitigate gaps in process to avoid quality issues.
• Ensure all Service Management procedures are being followed by him/her and the entire team
• Builds deeper understanding of processes, procedures, customers and organization.
• Assists program or process development and implementation.
• Develops solutions to a variety of problems of moderate complexity.
• Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Assumes responsibility to improve service, efficiency and quality of work.
• Contributes to area by ensuring quality of output.

• 2+ years of experience working on Active Directory provisioning
• 2+ years of working on a ticketing systems such as Remedy and/or ServiceNow

• Security Certifications
• Works well with team and also can work independently

Keywords: NTT DATA, Plano , User Account Administration, Other , Plano, Texas