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Operations Center Director

Company: Pepsico
Location: Plano
Posted on: September 17, 2021

Job Description:

A Fortune 50 client is searching for an Operations Center Director to join their expanding SRE team in Plano, Texas. The selected candidate will play a key role in ensuring insight of mission critical services by driving observability and automation across the technology stack. They will participate in incident and problem management to provide technical guidance and direction to Managed Service Providers as well as improve the Mean Time to Resolve (MTTR) for major incidents and improve Mean Time to Detect (MTTD). The selected candidate will play a key role in accelerating the utilization of AIOps capabilities for their command center. This is a great opportunity to lead an innovative team and harness exciting new technology!


- Masters degree in related field

- Experience with monitoring and observability solutions and methodologies, including server and network performance, hardware, web synthetics, and application performance monitoring

- Experience in shell scripting and high-level programming languages
- Bachelors degree in computer science, engineering or related field

- 15+ years of experience in IT Support & Operations

- 5+ years of experience in an IT Command Center

- Experience implementing and delivering monitoring & Automation solutions in a complex hybrid environment

- Previous experience defining, creating, and supporting monitoring dashboards

- Practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies and autonomous software design practices.

- Experience with observability, AIOps tools and methodology of products such as; Splunk , ElasticSearch, AppDynamics, Dynatrace, Solarwinds, Nagios, Graphite, Grafana, Prometheus Solution Mgr., Focus Run, Datadog, BigPanda, MoogSoft, ITOM etc

- Experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments

- ServiceNow experience and understanding of ITSM processes, with a focus on Event, Major Incident, Problem Management

- Hands-on knowledge of Network, Compute, Cloud, Application architecture

- Experience in working with multiple Managed Service Providers

Keywords: Pepsico, Plano , Operations Center Director, Other , Plano, Texas

Click here to apply!

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