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Merchant Services - Relationship Manager - Associate

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: June 13, 2021

Job Description:

Relationship Manager supporting GHHN/SI (Government, Healthcare, Higher Education, Non-Profit and Special Industries) & Technology & Disruptive Commerce.

As a Relationship Manager in Wholesale Payments, you will partner with Commercial Bankers and Treasury Management Officers to deliver an exceptional client experience through key initiatives targeting growth and retention of a directly assigned portfolio of clients. Core responsibilities include: negotiating contracts, conducting pricing reviews, scheduling and conducting business reviews, performing business wellness assessments and growing existing business through ongoing collaboration with clients and internal bank colleagues. Achieving all objectives will collectively contribute to compliance of set financial budget targets. As a Relationship Manager, you will utilize your consultative skills to address challenges associated with acquiring processing gaps while offering value-add solutions to meet client operating and/or growth expectations. Additionally, building strong relationships with internal business partners, such as Account Management, is imperative to achieving Relationship Manager objectives.

Key Responsibilities:

  • Manage a portfolio of client relationships $50-$150k NR plus CB VIP
  • Execute client needs via written and verbal communication and controlled process
  • Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
  • Conduct business reviews with clients > $50K NR or as needed in partnership with CB bankers.
  • Deepen bank coverage relationships through regular communication cadence
  • Manage client data across systems; deliver regular status reporting to measure performance and results
  • Diagnose client issues, providing solutions and options and resolving with urgency
  • Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
  • Consult on merchant acquiring products, aligning solutions to client needs
  • Implement payment solutions with skill
  • Identify opportunities for and improvements in systems and products

Required Qualifications:

  • 5+ years of Payments Industry experience and/or product expertise
  • Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
  • Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
  • Proven cross-functional partnership and resourcefulness to solve customer needs
  • Strong written, presentation, contract negotiation, organizational, and communication skills
  • Proficient with MS Office Suite with a high emphasis in Excel and other business related database programs, i.e. Salesforce

Preferred Qualifications:

  • Bachelor's degree in business, consulting, marketing or other related field
  • Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
  • Portfolio management experience with account planning and proactive tactics
  • Strong analytical and research skills as it relates to problem solving and solutions delivery
  • Budgeting and/or mathematical background to support pricing and contracts negotiation
  • Comfortable in presenting to client decision makers and C-Level interactions
  • Experienced in the process and skilled in the execution of "a team-based coverage" approach for a client

Keywords: JPMorgan Chase & Co., Plano , Merchant Services - Relationship Manager - Associate, Other , Plano, Texas

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