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Principle Quality Assurance- Activations

Company: Capital One
Location: Plano
Posted on: June 13, 2021

Job Description:

Plano 6 (31066), United States of America, Plano, Texas

Principle Quality Assurance- Activations

Summary:

Participates in day to day processing functions of Operations and will perform a variety of functions. The role requires attention to detail and problem solving skills.

Responsibilities:

  • Perform requirements of positions as needed; and other support duties as assigned
  • Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions, when necessary
  • Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations, and auditing and reviewing others' work
  • Other duties as assigned by manager

Professional Credentials and Education:

CREDENTIALS (LICENSES, CERTIFICATIONS, ETC)

  • None

MINIMUM EDUCATION REQUIREMENT

  • High School degree or equivalent

Typical Work Experience:

  • 2-4 years of operations support (proof or encoding or item processing or reconcilement or balancing).

Autonomy and Supervisory Responsibilities:

  • Level of Supervision: Minimal amount of supervision required
  • How Work is Structured: Structures majority of tasks independently
  • Typically Reports to: Manager - Senior Manager
  • Management of Others: None

Keywords: Capital One, Plano , Principle Quality Assurance- Activations, Other , Plano, Texas

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