Client Operations Specialist Sr
Company: Insight Enterprises, Inc.
Posted on: June 13, 2021
Client Operations Specialist Sr
Plano, TX, US
Requisition Number: 79927
As a Client Operations Specialist Sr, you'll be responsible for
providing customer service and managing the sales processes for an
assigned team of Account Executives. Your role is to assist with
quoting, ordering, account management, mailbox and call management,
part requests, report generation and order fulfillment. You'll
become our AEs go-to for pre-sales support functions, including
pre-qualification of accounts, product pricing, research,
configuration and product information.
What you'll do at Insight:
Connect with customers, partners and internal stakeholders to
solve problems in support of the organization's sales requirements.
This will require that you prioritize and respond to incoming
client calls and emails, follow-up on all open client returns in a
timely manner, follow through to ensure orders are accurate,
placed, fulfilled and shipped and, all the while, keep the sales
teams informed of happenings within accounts.
Prepare, manage and submit sales quotes accurately into the
appropriate quote entry system. Research technical information on
product requests and ensure access to procurement.
Manage pricing (agreement manager, contract module) and work
with vendors on special pricing. Ensure special bid pricing is
applied and correct cost is captured on every order before order is
released. You'll also be the one to ensure of contract compliance,
- Assist in special projects for clients and our sales teams:
providing reporting, requesting and setting up new client
sold-to's, bill-to's, and ship-to's, assisting clients with Insight
web accounts and providing ad hoc status updates.
What you'll need to join Insight:
Bachelor's degree (B. A.) from four-year college or university;
or two to six years related experience and/or training; or
equivalent combination of education and experience.
Previous experience selling computer technology highly
encouraged. Strong knowledge of IT products and services
Ability to effectively present information and respond to
questions from groups of managers, clients, other teammates
Strong communication (verbal and written), organization, problem
solving and time management skills.
Able to build relationships and quickly develop trust with
clients, as well as internal personnel.
- Must be able to adhere to tight service level agreements (SLAs)
and be able to multi-task effectively.
The position described above provides a summary of some the job
duties required and what it would be like to work at Insight. For a
comprehensive list of physical demands and work environment for
this position, click here.
Today, every business is a technology business. Insight
Enterprises, Inc. empowers organizations of all sizes with Insight
Intelligent Technology Solutions and services to maximize the
business value of IT. As a Fortune 500-ranked global provider of
digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we
help clients successfully manage their IT today while transforming
for tomorrow. From IT strategy and design to implementation and
management, our 11,000 teammates help clients innovate and optimize
their operations to run smarter. Discover more at insight.com.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 21 countries providing Insight Intelligent
Technology Solutions for organizations across the globe
- $9.2 billion in revenue in 2018*
- Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN
Solution Provider 500
- 2019 Adobe Americas Partner of the Year, 2019 Cisco
Global-Americas Partner of the Year, 2019 Intel IoT Solutions
Partner of the Year, Microsoft U.S. Azure Partner Choice Award for
Data/AI, Microsoft Azure Expert Managed Services Provider
- Ranked #23 on the 2019 Fortune 50 Best Workplaces in
Technology, #70 on the 2019 Fortune 100 Best Workplaces for
Diversity, and #7 on the Phoenix Business Journal 2019 list of Best
Places to Work (Extra Large Business)
- Signatory of the United Nations (UN) Global Compact and
Affiliate Member of the Responsible Business Alliance
- Proforma to include PCM, Inc. for fiscal year ended Dec. 31,
Today's talent leads tomorrow's success. Learn about careers at
Insight is an equal opportunity employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, sexual orientation or any other
characteristic protected by law.
Posting Notes: Plano || Texas (US-TX) || United States (US) ||
None || None || US - Plano, TX ||
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
Job Segment: Operations Manager, Developer, Supply, Compliance,
Operations, Technology, Legal
Keywords: Insight Enterprises, Inc., Plano , Client Operations Specialist Sr, Other , Plano, Texas
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