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FSO Process Manager

Company: Samsung Electronics America Inc
Location: Plano
Posted on: June 13, 2021

Job Description:

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

BUSINESS UNIT SPECIFIC INTRO:

If you have ambitions to be a part of a Best in Class organization, Samsung's Network System Deployment Team is the place to be. The role of the Wireless Networks Team is to support our carrier customers with innovative technology and market-leading products and solutions in areas like 5G.

Position Summary:

We are looking for the best people, who are prepared to dig in and live on the edge of a fast paced and rapidly evolving industry.

When you look back on your career, do you want to be able to look out on what you have accomplished, and see that you had a major impact, in an industry that is transforming the way people live and work every day? If so, then apply to become a member of our team.

As a Field Service Operations Process Manager, you are responsible for establishing and documenting complex processes for successful execution of wireless deployment programs. You will be interfacing with business process owners across multiple disciplines within Samsung, the customers, and vendor groups to develop cross-functional process flows.

Role and Responsibilities

Role and Responsibilities:

  • Work with subject matter experts and leadership to identify process improvement opportunities.
  • Translates and communicates complex processes between Samsung subject matter experts and the execution teams.
  • Establishes and maintains a high level of trust and confidence as a subject matter expert.
  • Captures requirements and contributes to the design of project management systems to effectively track and report on process execution.
  • Documents and updates process documentation, including complex workflow diagrams.
  • Creates and manages documentation repository for program execution MOPs, documents, process flows, and training material

Works closely with various support organizations, logistics, and cross- functional teams to achieve successful deployment of product and services.

Skills and Qualifications

Background & Competencies Required:

  • Have 10+ years of experience in program/process management; experience in wireless industry preferred
  • Must be able to write, read, analyze, interpret, present, and explain complex process flows and work breakdown structures
  • Ability to coordinate other resources in a matrix environment across Sales, Engineering and Deployment
  • Bachelor's degree in from accredited college or university.

Necessary Skills and attributes:

  • Ability to interact and present to all levels of management within customer organizations.
  • Customer driven with excellent relationship management skills
  • The ability to plan, organize and prioritize multiple projects, and simultaneous performance objectives.
  • Work independently in determining one's personal work schedule to be productive and drive results.
  • Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.
  • Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems.
  • Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations.
  • Make professional technical presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience.
  • Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs.
  • Excellent verbal and written communication skills
  • Exceptional skills in Microsoft Office, including Excel, PowerPoint and Word
  • Advanced skills in Visio and SharePoint

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

  • Excellent interpersonal and communication skills. Must be skilled in developing and maintaining good working relationships with all appropriate levels within and outside the company
  • Operate a computer keyboard and view a video display terminal more than 50% of work time in an office work environment
  • Frequently works additional hours beyond normal schedule
  • Travel up to 50% required
  • Performs work under time schedules and stresses which are normally periodic or cyclical and include time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and project management stress.
  • Machines, tools, equipment, and work aids include PC's, printers, etc. most often associated with office work area equipment
  • Under minimal supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored, consequences of decisions may adversely affect operating results and management decisions. Position has complete access to confidential company data where disclosure may jeopardize the company's competitive position

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

To be placed at the bottom of every job description:

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

#LI-RL1

  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Keywords: Samsung Electronics America Inc, Plano , FSO Process Manager, Other , Plano, Texas

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