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Technical Support Analyst

Company: NTT DATA Corporation
Location: Plano
Posted on: June 13, 2021

Job Description:

Req ID: 125627

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Support Analyst to join our team in Plano, Texas (US-TX), United States (US).

Responsibilites:

  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & ProcedureGuide.
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Identifies potential issues that could adversely impact the End-User experience and follows through on action steps.
  • Strives to meet all Client SLAs & Customer Satisfaction Goals.
  • When required - provides onsite shadowing to NTT Program Field Service Team.
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs customers in the operation and maintenance of the system.

Basic Qualifications:

  • Minimum of 2 years of desktop support, technical support, and end-user support.
  • Minimum of 2 years customer service experience
  • Minimum of 2 years of Windows Operating Systems environment

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT DATA Corporation, Plano , Technical Support Analyst, Other , Plano, Texas

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