Sr. Technical Support Engineer USG
Company: Palo Alto Networks Inc.
Location: Plano
Posted on: June 10, 2021
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Job Description:
Company Description Our Mission At Palo Alto Networks everything starts and ends with our
mission: Being the cybersecurity partner of choice, protecting our
digital way of life. We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are. Job Description Your Career You will work firsthand with our valued customers to address
their complex post-sales concerns where analysis of situations or
data requires an in-depth evaluation of many factors. You're a
critical thinker in understanding the methods, techniques, and
evaluation criteria for obtaining results. You'll enjoy networking
with key contacts outside your own area of expertise, with a strong
capability of detailing difficult technical issues to both
non-technical and technical professionals. You will regularly participate in technical discussions with
multi-functional teams, creating an environment of transparency
that ultimately leads to better products, better working
environments, and better cybersecurity. Your quick thinking and
support to our clients provides the fast assistance they need to
keep their environments secure - which means you'll need to move
quickly, thoughtfully, and provide technical assistance as needed
(often, in high pressure situations). Your Impact Qualifications Your Experience Additional Information The Team Our technical support team is critical to our success and
mission. As part of this team, you enable customer success by
providing support to clients after they have purchased our
products. Our dedication to our customers doesn't stop once they
sign - it evolves. As threats and technology change, we stay in
step to accomplish our mission. You'll be involved in implementing new products, transitioning
from old products to new, and will fix integrations and critical
issues as they are raised - in fact, you'll seek them out to ensure
our clients are safely supported. We fix and identify technical
problems, with a pointed focus of providing the best customer
support in the industry. Our Commitment We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or accommodation due to a disability or special need, please
contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We
celebrate diversity in our workplace, and all qualified applicants
will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
protected characteristics.
Keywords: Palo Alto Networks Inc., Plano , Sr. Technical Support Engineer USG, Other , Plano, Texas
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