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Bilingual Collections Associate - Repo

Company: Capital One
Location: Plano
Posted on: June 10, 2021

Job Description:

Plano 5 (31065), United States of America, Plano, Texas

Bilingual Collections Associate - Repo

Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location.

To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite.

Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions of any kind

  • A reliable high-speed broadband Internet service provider (ISP):

  • Dial up or Satellite Internet service providers are not sufficient

  • ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment

  • The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth at http://www.speedtest.net/

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. Capital One has one of the most widely recognized brands in the business. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds come together to make Capital One a great company and a great place to work.

The Repossession department is looking for Collection specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

General Responsibilities:

  • Negotiates payment arrangements from significantly delinquent customers.

  • Works with vendors to ensure Capital One collateral is located and retrieved as necessary

  • Utilizes skip tracing tools to locate customers successfully

  • Uses queue management skills to in order to work an assigned group of accounts

Department hours of operation:

  • Monday - Friday: 7am - 9pm

  • Saturday: 8am - 5pm

  • Sunday: 12pm - 9pm

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of experience with Microsoft Office or Google Suites

  • At least 1 year of experience in a call center or at least 1 year of experience in customer service

  • Fluent in both English and Spanish

Preferred Qualifications:

  • 1 year of Repossession experience

  • 1 year of experience in Auto Finance Loss Mitigation

  • 2 years of experience in a customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Plano , Bilingual Collections Associate - Repo, Other , Plano, Texas

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