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Customer Service

Company: Hired By Matrix
Location: Plano
Posted on: June 10, 2021

Job Description:

Job Summary
The Sales Accounting Customer Service Representative maintains ownership for providing excellent customer service to Routes Sales Representatives, District Sales Leaders and Zone Business Managers regarding the resolution of sales settlement balance issues and commission exceptions. Communication takes place via high volume of incoming and outbound calls and includes research and resolution of issues initiated by the caller. CSR is also responsible for identifying specific training opportunities and providing tools and insight to the caller when applicable. Finally, the role also serves as a coach and mentor to other FLCSC team members because of the expertise in a specific area of responsibility (Queue).

  • Exhibit strong leadership and contribution to key processes and become a subject-matter expert (SME) within all Queues.
  • Effectively manage challenging or difficult callers; analyze complex issues and determine the appropriate response or action during calls; alert Senior Coordinators and cross-functional teams of unusual or repetitive issues, which may indicate broader scale problems.
  • Leverage capabilities and expertise to ensure individual and team success; coach and mentor other representatives to ensure accurate and high quality responses are provided to callers in order to consistently deliver excellent service.
  • Follow-up on multiple unresolved "open issues timely while maintaining personal KPI metrics.

Qualifications/Requirements
  • Must have previous Call Center , Sales Settlement resolution or Client Field Sales experience
  • Adaptability/Flexibility job is customer focused, scope and hours are driven by field/caller needs, which may change over time.
  • Applicant must be available to work till 5:00PM Mon-Fri
  • Strong communication, with good writing and organization skills
  • Strong customer service skills (including empathy, listening, tolerance, objectivity and follow through)
  • Ability to prioritize and balance multiple, changing priorities
  • Proven ability to handle confidential information.
  • Proficient technical/computer skills (Excel, PowerPoint, Word)
  • Strong resource to demonstrate a skill/process to others.
  • Maintain high performance; continuously build skill set and knowledge.
  • Flexible, positive team player; reliable and dependable with a good attendance record.
  • Working knowledge of StarTeam, C2C or FS2 helpful but not required
  • Bilingual preferred but not required

Please submit your resume for consideration. Once submitted, feel free to contactBhaveshat 551-296-0005for additional information.

Approx. Duration: 12 months


About Hired By Matrix
Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!
Connect with us on LinkedIn and see how we can impact your career!
Hired by Matrix Career Center:

Keywords: Hired By Matrix, Plano , Customer Service, Other , Plano, Texas

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