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Systems Administrator, SoftCode

Company: Tyler Technologies
Location: Plano
Posted on: June 9, 2021

Job Description:

The System Administrator is responsible for providing technical expertise in support of Tyler's SoftCode software products across various systems management technologies, such as virtualization, networking, servers, databases, and system performance. This role is primarily responsible for deployments related to installs and configuration of hardware, Tyler software, and 3rd party software as well as installation and configuration of interfaces between other Tyler Software and other applications. This position also requires troubleshooting issues of moderate difficulty that arise during these installation processes.

This role is a key team player who will take ownership of issues and problems and see them through to a successful resolution. The individual is also tasked to ensure consistent installation policies and procedures across the team.

Note - The potential schedules are one of the following: 8AM - 5PM or 7AM-4PM Central Standard Time, Monday-Friday.

Responsibilities

  • Performs installation and configuration services for Tyler's Softcode software products for new and existing clients in accordance with timelines set forth with SLA's and/or Go-Live requirements.
  • Installs and configures applications which run on the Microsoft Windows platform, Microsoft SQL Server, and web server infrastructure.
  • Works with internal and external clients on resolving complex, detailed and high priority network, server, and system technical issues.
  • Provides installation planning and communication to customers.
  • May identify and document business/technical requirement specifications for specific software design/development and other relevant changes.
  • Works with other departments to address client needs in regard to software upgrades and deployment tasks.
  • Provides training to clients and staff regarding software and installation procedures as needed. Follows documented Tyler Technologies, Inc. policies and procedures.
  • Analyzes and resolves customer installation issues, escalating to other departments and team members as identified.
  • Tracks and recognizes knowledge opportunities; recommends and performs additional training as needed.
  • Performs other duties as assigned.

Qualifications

  • Bachelor's degree in computer science, MIS, or equivalent experience.
  • At minimum 5 years experience, administering and installing applications on Windows servers.
  • At minimum 3 years experience, installing or configuring the Microsoft SQL Server database engine.
  • Proficient knowledge of MS servers, virtualization, data storage, .NET framework, SSL security, and networking.
  • Basic knowledge of SQL and software development concepts.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

Keywords: Tyler Technologies, Plano , Systems Administrator, SoftCode, Other , Plano, Texas

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