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Manager, Process Management

Company: Capital One
Location: Plano
Posted on: June 9, 2021

Job Description:

Plano 5 (31065), United States of America, Plano, Texas

Manager, Process Management

As a Manager, Process Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Manager, Process Management will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

Learn more about #lifeatcapitalone and our commitment to diversity & inclusion by jumping to slides 25-40 on our Corporate Social Responsibility Report.

General Responsibilities:

  • Directly managing one or more Process Management associates
  • Independently leading medium to large scale process improvement initiatives
  • Collecting data and using analytics and reporting to provide transparency to senior leadership and executives
  • Understanding customers' needs of the process and driving process efficiencies while reducing customer friction
  • Identifying, managing and mitigating process and regulatory risk
  • Developing and maintaining formal process documentation including procedures and process flow diagrams
  • Providing subject matter expertise on processes when representing the department in projects and other meetings

Basic Qualifications:

  • Bachelor's Degree

  • At least 5 years of experience in Process or Risk Management

  • At least 2 years of experience in People Management

Preferred Qualifications:

  • Master's Degree

  • 7+ years of experience in Process Management

  • 2+ years of experience in Project Management

  • 2+ years of experience in Agile

  • 2+ years of experience performing SQL queries

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Plano , Manager, Process Management, Other , Plano, Texas

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