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Order Management Respresentative

Company: DASAN Zhone Solutions
Location: Plano
Posted on: June 8, 2021

Job Description:

DZS - (NASDAQ: DZSI) enables the hyper connected World. The company provides a wide array of reliable, cost-effective networking technologies-including broadband Access, Cloud and Mobile Transport - to a diverse customer base that resides in more than 50 countries worldwide.

DZS is seeking a details oriented, energetic individual to be part of its high-performance global Order Line Management team, (Within Global Sales Operations) and contribute to the success of a growing company. The ideal candidate must have strong motivation to take on challenges in a dynamic role and demonstrate strong interpersonal skills and expertise in relationship development.

Responsibilities:

  • Review incoming customer purchase orders to ensure all information is correct and complete. Proactively follow up on any missing information and to book the orders in a timely fashion.
  • Verify sales order details comply to contractual agreements and approved pricing strategies. Investigate and resolve any discrepancies, follow up on action items to ensure orders are processed and scheduled for fulfilment.
  • Serve as point of contact for customers and sales to manage any PO related requests such as providing shipping quote, make changes and cancelations, manage special arrangements if needed, issue RMA and credit, etc.
  • Work closely with internal teams regards to various order hold releases, product related issues, customer financial requirements, item number discrepancies, and compliances to fulfill the PO accordingly.
  • Create pro forma invoices and other documents according to customer specific requirements, assist Finance team in resolving accounting or credit issues around the sales order.
  • Support sales team including providing estimate lead time, entering new customer record, managing demo product orders, providing PO status visibility, and others per request.
  • Maintain system functionality and data integrity, help defining new process and creating procedural documents, provide periodic reports, and conduct training if needed.
  • Performs other duties as assigned.

Qualifications:

  • Must be detail-oriented and results driven with strong organizational and communication skills.
  • Ability to diagnose complex issues involve multiple functional areas and to proactively follow through until the issues are resolved.
  • Ability to build dynamic relationships with customers, sales, Operations, Product Management, and other internal organizations.
  • Excellent time management and multi-task skills with a service focus and able to build and maintain positive relationships with external and internal customers.
  • Ability to work overtime on short notice, including nights, weekends, and holidays.
  • Must be able to successfully pass a criminal background check

Education and Required Experience:

  • Bachelor's degree or Equivalent, or at least five 5 years of experience in order management function, prefer international exposure.
  • Understanding of basic incoterms, payment terms, import/export regulations, familiar with equipment manufacturing environment.
  • Strong working knowledge of Oracle ERP or other industry standard ERP systems.
  • Intermediate experience in Microsoft Word and Excel.
  • Fluency in German or Korean is a bonus.

At DZS, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. DZS is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Keywords: DASAN Zhone Solutions, Plano , Order Management Respresentative, Other , Plano, Texas

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