At Palo Alto Networks everything starts and ends with our
Being the cybersecurity partner of choice, protecting our
digital way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Candidates will be responsible for assisting worldwide customers
with administrative issues originating from phone calls, email and
Web cases . Will verify entitlement, and ensure that high priority
cases are handled in accordance with contractual SLAs. Will be the
point of contact and work cases for customers with licensing or
Support account login issues. Will be able to think logically and
troubleshoot complex licensing issues related to hardware and cloud
Will liaise with Product Marketing, Operations, and Sales on
behalf of customers and will oversee and properly route
correspondence received by the Support Department. Will be
responsible for writing internal and external administrative and
procedural documents. Must have a professional manner and strong
verbal, written and customer service skills and a demonstrated
ability to multitask in a fast paced technical environment.
Delivery of world class customer support to internal and
Thorough understanding of hardware and cloud product licensing
Provide phone, email and Web case support to internal and
external customers with administrative issues.
Oversee Support correspondence, ensuring that it reaches the
- Create procedural documentation for internal and external
Customer service experience in a large corporate
Excellent written and verbal communication skills.
Organized and logical thinker with non-technical troubleshooting
Ability to effectively manage many different tasks
Self-starter who can learn quickly and adjust to change as new
products and processes are introduced.
Must be a reliable and dependable team player.
- Basic computer and Google Workspace skills and Sales Force or
other case management system.
We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or accommodation due to a disability or special need, please
contact us at email@example.com.
Palo Alto Networks is an equal opportunity employer. We
celebrate diversity in our workplace, and all qualified applicants
will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
All your information will be kept confidential according to EEO