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Temporary Software Support Representative, eSolutions

Company: Tyler Technologies
Location: Plano
Posted on: June 8, 2021

Job Description:

The Software Support Representative is an entry level position responsible for providing exceptional customer support for Tyler's eSolutions software products. This is a temporary position in which the assignment will be approximately 90 days in length.


  • Provide phone, web, chat, and email support for customers nationwide.
  • Work with clients on analysis, diagnostics and resolution of issues.
  • Manage multiple customer issues in a fast paced organization and prioritize effectively.
  • Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
  • Utilize system tools and verbal scripting to assist clients and resolve issues.
  • Assist with testing client sites for future product releases.
  • Must be on the phone and available to help clients from start time through end time.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.


  • Associate degree or equivalent experience required; Bachelor's degree preferred.
  • Exceptional customer service aptitude required.
  • One year of work experience in a customer service/technical support environment preferred.
  • Experience working in a high volume call center is preferred.
  • Ability to work in a team environment to collaborate on resolving issues.
  • Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
  • Familiarity with legal terms and principles desired.
  • Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems.
  • Excellent problem-solving skills.

Keywords: Tyler Technologies, Plano , Temporary Software Support Representative, eSolutions, Other , Plano, Texas

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