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Asset & Wealth Management - Center Operations Controls - Control Manager - Vice President

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: June 8, 2021

Job Description:

About JP Morgan Asset & Wealth Management Operations

Asset Wealth Management Operations supports both the JPMorgan Wealth Management and Asset Management groups in JP Morgan's Asset Wealth Management line of business. Asset Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other lines of businesses, project managers, technology support and development teams, as well as others globally within JP Morgan Chase. AWM Operations consists of Asset Management Operations, Wealth Management Operations, Portfolio Analysis Group, Chief Data Office (for AWM), Fraud and Business Resiliency (AWM), Change Mobilization, and Control Management. Operations & Administration leads our Operations colleagues, who perform the behind-the-scenes processing that keeps AWM running smoothly. Things like closing transactions, making sure information and data is appropriately tracked and ensuring that proper controls are followed prior to execution.

About JP Morgan Asset & Wealth Management Operations Control Management

The AWM Operations Control Management team's mission is to enable the proactive identification and timely remediation of risk by providing a framework, infrastructure and support system holistically encompassing the breadth and depth of risk across Asset & Wealth Management Operations. We are responsible for the overall risk and control framework for AWM Operations that incudes governance, regulatory response, risk mitigation, risk transformation and business intelligence. Our Business Control Officers have deep subject matter expertise, are embedded with the broader Operations teams and work hub and spoke with Operations and other pillars of our Control Management team to help carry out the consistency of the framework while driving the continued evolution of a more advanced risk and control approach. We also partner with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination, lessons learned, and drive control initiatives all to help drive risk reduction. We serve the broader organization in a collaborative fashion, with a mindset to "serve and protect" and ensure a "design for control" oriented approach in all that we do.

This role will support the Asset & Wealth Management Operations Control Management mission in maintaining a strong and consistent control environment by providing comprehensive coverage of the control environment that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operation risk. A Control Manager's main focus is control design and testing expertise, risk and control identification and assessment management, control break and resolution management, control governance and reporting and leading our regulatory response efforts.

Responsibilities include:

  • Work with Asset Management Performance Analytics Group colleagues to assist in ensuring the Risks & Controls throughout the department are known and to assist in the identification and/or development of controls to mitigate gaps
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Provide leadership support for the end-to-end execution of CORE processes, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
  • Work with the Control Managers on developing, enhancing, monitoring the risk and control and data framework
  • Participate and provide thought leadership in helping the various pillars to drive regulatory response, risk mitigation, risk transformation and risk intelligence efforts.
  • Develop and expand knowledge of Risk Management, its policies and procedures, banking and consumer regulations/laws, and Risk & Control practices in order to implement necessary enhancements to control activities and minimize risk
  • Review adherence to policies, standards and procedures and also ensuring that they the spirit of original governing entity's obligation, and any changes to the governing entity's expectations over time
  • Perform walkthroughs and assist critical lines of business with process mapping and risk identification, designing the controls framework and testing the controls
  • Provide control related subject matter expertise for relevant projects driven inside and outside of the Control Management organization
  • Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment
  • Ongoing monitoring and assessment of operational risk and control environment
  • Conduct independent testing and oversee testing conducted by team members.
  • Identify and challenge meaningful metrics to inform on the health of the operational risk and control environment
  • Provide input to various control committees and forums
  • Drive and manage projects and initiatives on risk & controls (e.g. awareness programs, risk expos, trainings, etc.)
  • Maintain strong engagement across multiple stakeholders and collaborate with local, regional & global stakeholders and stay abreast on risk and control agendas
  • Participate and/or execute on risk and control based training initiatives
  • Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation

Qualifications / Skills

  • Bachelor's degree or equivalent experience required
  • Exceptional critical thinking and analytical skills; able to synthesize diverse processes and data and formulate appropriate conclusions
  • Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
  • Highly motivated, self-starter who takes ownership and can drive change through innovation
  • Clearly articulate business risks and control strategies in a meaningful and actionable manner
  • Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment
  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate risks and controls in conjunction with business partners
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Process mapping/re-engineering experience a plus

Keywords: JPMorgan Chase & Co., Plano , Asset & Wealth Management - Center Operations Controls - Control Manager - Vice President, Other , Plano, Texas

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