Experience Design Lead
Company: Capital One
Posted on: June 7, 2021
Plano 7 (31067), United States of America, Plano, Texas
Experience Design Lead
Are you an Experience Designer looking for a new challenge? Are
you looking for an opportunity to grow in interaction design,
customer research, influencing product strategy, and coaching other
designers? Do you want to transform an industry centered around how
people find and finance cars? Then Capital One may just be the
right place for you.
At Capital One, we think big and do big things. Today we are a
high-tech company, an innovation laboratory, and a nationally
recognized brand that reaches tens of millions of consumers. We are
a passionate and entrepreneurial team that embraces bold ideas,
fosters collaboration, and delivers great consumer experiences.
It's audacious work at a massive scale. As a team, we come to work
every day looking to build digital experiences that are authentic
As a design manager, you are:
Action Oriented. You don't wait for someone to tell you what to
do, you are constantly pushing a vision and a point of view through
your designs. You love expressing your design ideas in a variety of
formats, at any stage of development, as quickly as possible.
A Strategic Problem-Solver. You're comfortable in ambiguity and
passionate about finding clarity. You consider multiple
perspectives, objectives, and needs to arrive at the ideal
solution. You're business savvy while keeping your users' needs at
the forefront of your designs.
Customer Obsessed. You are genuinely interested in designing
beautiful experiences that impact people's lives. You make it your
business to know as much as you can about the people you are
designing for and make design decisions based on their needs.
A Coach and Mentor. You love seeing individuals grow and push
themselves to become better. You fuel that drive by providing
direct feedback, critique, and strategically directing work. You
believe in teams that learn from one another and you proactively
assist the senior leadership to organize and facilitate activities
that keep the team sharply organized, and thinking critically and
Collaborative Facilitator. You're a proactive team player who
puts the interest of the team above your own. You will collaborate
with business analysts, product managers, developers and design
teams on research activities, strategy sessions, ideation, design,
and testing of new product concepts. However, you won't just
participate in the discussion. You will facilitate the discussion,
helping the team along the way to share their own visions for the
future. Your leadership will drive product teams to consensus
around a product vision that excites everyone.
A Storyteller. You're able to develop clear and persuasive
stories about your work that you share with a wide range of
audiences, including business partners and stakeholders. You're
able to present research findings, design concepts, and production
recommendations to designers, product partners, and leadership
Detail Oriented. You're proud that your production files are
always pixel perfect and you've thought through every permutation
of your designs, making the development process smooth sailing.
A Master Craftsperson. You push tools like Sketch, InVision,
Figma, and Adobe Suite to their extreme. You efficiently use your
skill sets to develop new designs within existing visual systems
and design languages and you are at the forefront of defining new
A Successful Juggler. You don't get overwhelmed or flustered
easily. You're able to keep track of multiple projects at once,
manage your time efficiently and communicate scheduling with your
manager and the broader team. You know that projects can adjust at
the drop of a hat, you are adaptable and welcome change.
- A Lifelong Learner and Teacher. You have a hunger to learn
about design and different ways of creating great customer
experiences. You love sharing your knowledge with others and seek
out opportunities to help others learn.
What you'll bring:
A portfolio which demonstrates strong understanding of User
Experience Design including (but not limited to): user flows,
information architecture, journey mapping, and translating customer
research, analytics, and insights into wireframes and high-fidelity
Experience practicing human-centered design and UX practices,
using a range of methodologies including (but not limited to):
design research, service blueprinting, collaborative work session
design and facilitation, ideation, rapid prototyping, and
frameworking to strategically define ideal experiences.
Experience creating prototypes that showcase multiple design
concepts quickly, with an acute understanding of what customer and
business problems they solve.
Proficiency with current design and collaboration tools (Figma,
Sketch, Invision, etc) and a strong desire to always learn more
Ability to scope requests, develop and communicate a level of
effort, plan work in a team environment, adjust quickly to changes
or new information, and escalate when necessary.
Experience working with established brand guidelines, style
guides, and code-based design systems.
ability to work closely with engineers to implement designs.
Experience delivering responsive designs across and tailored to
large monitors, tablets, phones and other device types.
Constantly bring a diverse group of stakeholders along the
design journey. In this role, you'll use visual and verbal
storytelling to share your discoveries, gather and integrate
feedback, influence, and create energy for an idea or an
Ability to work from low fidelity to high fidelity.
Ability to work collaboratively within cross-disciplinary teams,
as well as ability to work independently.
- Understanding of the Agile methodology, especially Scrum
- At least 8 years experience in the field of user experience
Bachelor's degree in a design related field
Experience with conducting user experience research
Experience working with a code based design system (front-end
development experience is a plus)
10+ years of experience with user experience design
5+ years of experience with Design Thinking, Service Design,
Design Strategy, user-centered design methodologies
Experience working with product teams using an Agile
methodology, especially Scrum and scoping and tracking design work
- Some people management experience.
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
Keywords: Capital One, Plano , Experience Design Lead, Other , Plano, Texas
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