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Product Support Engineer

Company: Hewlett Packard Enterprise
Location: Plano
Posted on: June 7, 2021

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1075261 Date Posted: 5/23/2021 Primary Location: Plano, Texas Other Locations: Mexico City, Distrito Federal, Mexico; Tlaquepaque, Jalisco, Mexico Job Category: Services Schedule: Full time Shift: No shift premium (United States of America)

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act. If solving the world's biggest technology challenges sounds like the right career path for you, read on.

Our Communications & Media Solutions (CMS) business brings digital transformation expertise of over 30 years to telecommunications and media companies. We help communication service providers solve their most pressing business problems every day. We are driven to innovate, delivering solid solutions to an industry in constant transformation. We believe in the power of collaboration and building long term relationships with our telecommunication customers and partners.

Act - Innovate - Partner are the values we live by.

We are looking for a Product Support Engineer you will provide technical product support on CMS OSS products to Worldwide customers, HPE delivery teams and resellers, system integrators via incoming customer contact to HPE Customer Solutions Centers that focus on solutions for OSS products. You will focus on achieving industry leading customer satisfaction and loyalty through delivery of high level technical consulting to our customers (hardware or software issues). If you have a track record in a similar role, want to be part of a business that is growing-with great opportunities, and are ready for your next role, then please apply today.

How you'll make your mark:

  • You will provides technical support to internal and external customers and resellers via trouble tracking tools like SFDC.
  • You will works on complex problems / projects where analysis of situations or data requires an in depth evaluation of HPE OSS Fulfillment and Orchestration Products (Service Activator, NFV-Director, Service Director, Trueview, Edge Orchestrator, etc.)
  • You can partner with our local and worldwide resources (Product Development and Implementation teams) to assist in issue resolution.
  • You will evaluates unique or complex installations or configurations and make recommendations for resolution.
  • You will provide workaround and defect fixes within SLO when problems arise in the customers' labs or live network environments.
  • The candidate will be part of a 24x7 on-call support planning

About you:

  • You have delivery, support or R&D knowledge in the CMS HPE OSS Products
  • You have significant enterprise product support or relevant IT experience
  • You are an excellent written and verbal communicator with strong teamwork skills
  • You have an excellent customer interaction, focused mindset and are a problem solver
  • Quick learner, with ability to comprehend complex systems and you are motivated to help / guide others
  • Some SQL and no-SQL (Oracle, EDB, Impala, Neo4j etc.) , Java, UNIX, development languages knowledge and experience will be appreciated

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the worlds most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at

Join us and make your mark!

Find out more about us and follow us on:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.



HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Keywords: Hewlett Packard Enterprise, Plano , Product Support Engineer, Other , Plano, Texas

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