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Client Operations Lead - Global Enterprise Delivery and Implementations (GEDI)

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: June 6, 2021

Job Description:

The VP, Client Operations Lead will have a rotating portfolio of new and existing clients that they will be responsible for providing best-in-class implementations service. The candidate will serve as a subject matter expert leading and advising both the client and the Merchant Services core implementations team consisting of a project manager, boarding analyst, and various technical leads. Merchants supported by this role are new and existing clients who are highly strategic, visible, and top revenue generating. The individual must be capable of building positive relationships with the clients and internal partners involved. Individuals in this role are expected to be seasoned professionals. The role requires the ability to lead discussions on conference calls with senior level executives, de-escalate, and navigate sensitive topics with clients.

Qualifications:

  • Requires 10+ years of work experience in Payment Industry. Knowledge of the certification process is a strong plus and expertise of Stratus, Tandem or Orbital platforms is required
  • Able to comprehend complex client requirements, technical specifications, and unique client integration needs
  • Polished and professional verbal and written communication skills with a keen attention to detail
  • Strong collaboration, technical consulting, trouble-shooting, and analytical thinking skills
  • Thorough understanding of Chase network and connectivity protocols
  • A proven track record of taking ownership, driving issues to resolution, and a true passion for client obsession
  • Ability to effectively track and manage issues and effectively communicate with senior level management (internal and external)
  • Must demonstrate a track record of progressive personal development
  • Must be able to effectively deal with escalations and demonstrate patience, empathy, and a sense of urgency when dealing with clients
  • Ability to interact effectively with all levels of management including senior executives within the client organization and JP Morgan organization
  • Highly motivated with the drive to learn new skills
  • Demonstrated organizational skills including effective prioritization, timely and appropriate documentation
  • Strong internal network and the ability to leverage internal resources to drive resolutions to problems

Desired Qualifications (Not Essential but a plus):

  • Certification expertise with Core transaction processing platforms (Stratus,Tandem Orbital Gateway)
  • Formal project management skills or exposure to project management concepts (e.g. Project Management 101)
  • Advanced understanding of networking and connectivity protocols

Keywords: JPMorgan Chase & Co., Plano , Client Operations Lead - Global Enterprise Delivery and Implementations (GEDI), Other , Plano, Texas

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