Training Manager

Company: Peloton Interactive, Inc.
Location: Plano
Posted on: June 6, 2021

Job Description:

THE ROLE

Peloton is searching for an experienced Training Manager to join our Member Support team. As the Training Manager, you will design and implement consistent and effective training programs across teams at all of our locations. In this role, you will be responsible for leading a team to deliver training to ensure Peloton Member Support associates and leaders are fully proficient in their roles. This means delivering training to new hires as well as providing follow-on learning and up-training in a variety of formats and media targeting support professionals in an adult learning environment. The Training Manager will work in an environment of high change and have the capacity for transmitting diverse, complex, and changing information.

Responsibilities and Requirements

• Align with Support operations performance KPIs to develop new and enhance existing training for associates and leaders
• Ensure all project/department milestones/goals are met and adhered to approved budgets
• Search for gaps in training content and materials to generate higher productivity and adherence among associates and leaders
• Research new training techniques and suggests enhancements to our existing Member Support training programs
• Identifies future training needs and works with Training Specialists to create curriculums to deliver and/or facilitate the training
• Monitor training staff performance and uses metrics to provide meaningful feedback focused on improvements
• Share knowledge and expertise to continue developing training specialists
• Communicate with other departments, key stakeholders, and cross-functional partners to align with company strategic objectives and initiatives

This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties and responsibilities employees assigned to this job may have.

Experience/Attributes Required

• Bachelor Degree preferred
• 5+ years of experience in training and development
• 3+ years of leadership experience
• Familiarity with modern and traditional training methods
• Excellent leadership and motivational skills
• Ability to plan, manage time and multitask effectively
• Strong verbal and written communication skills
• Excellent decision-making and problem-solving skills
• Good collaboration and teamwork skills

Physical Requirements

This is primarily an inactive position, involving long periods of sitting or standing. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

"Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Keywords: Peloton Interactive, Inc., Plano , Training Manager, Other , Plano, Texas