Business Operations Manager-Customer Services
Posted on: June 6, 2021
We're looking for problem solvers, innovators, and dreamers who
are searching for anything but business as usual. Like us, you're a
high performer who's an expert at your craft, constantly
challenging the status quo. You value inclusivity and want to join
a culture that empowers you to show up as your authentic self. You
know that success hinges on commitment, that our differences make
us stronger, and that the finish line is always sweeter when the
whole team crosses together.
Why work for just any analytics company? At Alteryx, Inc., we
are explorers, dreamers and innovators. We're on a journey to build
the best analytics platform in the world, but we can't do it
without people like you, leading the way. Forget the stereotypical
tech companies of the past. Embrace the unconventional, exercise
your imagination and help alter the future with Alteryx.
Alteryx is searching for an Business Operations Manager,
Customer Services Operations based in our Redwood City, CA office.
This position is remote-friendly.
As Business Operations Manager, you will be reporting to, and
partnering with, the Director of Customer Services Operations on a
range of mission-critical, highly visible topics for the company
and in Alteryx's Customer Services Organization. You will be a
partner with the leadership team to focus on delivering business
operational discipline for the Customer Services Organization. You
must be able to build & implement business operational rigor that
will enable the organization to drive business performance in order
to evolve and scale for long-term success. Flexibility, creative
problem solving, and the ability to interact with different levels
of management and people with different personality styles is
necessary. Your ability to innovate and be a trusted advisor are
essential. You bring out the best in people to ensure the success
of the team, our business and our customers.
In this role, you will support Alteryx's mission to deliver a
seamless customer experience across all stages and touchpoints in
the Customer Services Organization with passion, collaboration and
data. You will help us develop a deeper understanding of our
customers, partners, and business to build operational and
financial management that will drive higher customer satisfaction,
new business growth and profitable expansion. You'll work with key
business leaders and subject matter experts that include Customer
Services (Operations, Customer Success Management, Renewals,
Support and Enablement), Product Management, Sales, Marketing,
Finance, Human Resources, and IT to achieve key outcomes. We are
looking for a professional who will collaborate, challenge the
status quo, lead with a customer first mentality, develop
processes, tools and innovative ways of thinking to drive
operations within Customer Services with data & analytical
As a Business Operations Manager, you will have several key
Build, identify, and manage key measures (metrics) that will
deliver business performance, and participate in leading regular
business reviews (QBRs) with the senior leadership team. Included
are the development of a systematic approach and operational
governance in order to improve business performance thru the
ongoing management of KPIs, metrics, & scorecards.
Collaborate with finance business partners and leaders to build
P&L management and fiscal planning rigor to help drive
profitable growth & expansion.
Develop and implement a resource management & capacity planning
framework in partnership with key business leaders, human
resources, data analytics and automation teams.
Crystallize & translate key business & financial drivers and
implement business modeling, financial modeling, and forecasting
capabilities for data driven decisions.
Partner with senior customer services leaders and across
functional teams to determine business data requirements that will
achieve business outcomes
- Own & lead key operational initiatives to drive business value
Other key responsibilities:
Demonstrate discretion and professionalism when working with the
Leadership Team on sensitive business and organizational issues,
manage ambiguity, and propose workable solutions to challenging
Build and maintain cross-functional relationships for effective
business partnering, results, and outcomes.
Assist in communication and change management to ensure
transparency across the organization as well as fostering a culture
of transparency, accountability, and consistency.
Support and champion continuous operational improvement and
Partner with the Leadership team to build processes and
structures that can scale with the company & organization's
- Support and evaluate key business challenges; and direct the
development of new or innovative solutions.
- BA/BS degree with 10+ years working in business operations or
related experience. MBA preferred, not mandatory.
Solid understanding of profitability levers with experience
managing a P&L business including modeling and forecasting.
Solid understanding of identification and build of key business
metrics, resource management, and capacity planning, including
ongoing management thru regular business reviews.
Must have experience managing & leading cross-functional
projects or programs of high complexity in similar business
operations role in a direct or indirect capacity.
Must have experience partnering, influencing, and/or gaining
acceptance with senior management to establish operational
objectives and assignments.
Experience and understanding of a services or customer
experience organization, its processes, and its policies are a
strong plus. Including knowledge of back-office systems to support
Proficient in data analysis and visualization with analytics
- Strong mastery of MS Office and other reporting tools.
Excellent interpersonal and communication skills.
Ability to present, organize, and convey complex problems or
issues within and across other functions and with client groups;
partner with client groups in a team setting to provide business
Ability to think strategically and tactically to devise and
execute an action plan that leverages business analysis, problem
solving, team leadership, and collaboration skills.
Ability to work effectively in an unstructured environment and
manage complex cross-organizations projects where success is
predicated on influencing team members without having direct
authority over them
Ability to succeed in situations with a high degree of
ambiguity, think "outside the box" and be an instrument of
Ability to see the "big picture" and holistic understanding of
organizational goals and how they impact the operation of the
Ability to Influence best practices cross functionally.
- A track record of consistently delivering excellent results in
the face of a dynamically changing environment.
Alteryx is committed to fair and equitable compensation
practices. Thesalaryrange for this role in Redwood City, CA is
$122,100-$207,600. This position is alsoremote-friendly and, as
such, compensation will ultimately be in line with the location in
which the position is filled.Final compensation for this role will
be determined by various factors such as a candidate's relevant
work experience, skills, certifications, and geographic location.
This role is eligible for variable compensation including bonus and
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be
Interested? Learn more and apply today at
Find yourself checking a lot of these boxes but doubting whether
you should apply? At Alteryx, we support a growth mindset for our
associates through all stages of their careers. If you meet some of
the requirements and you share our values, we encourage you to
apply. As part of our ongoing commitment to a diverse, equitable,
and inclusive workplace, we're invested in building teams with a
wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be
Keywords: Alteryx, Plano , Business Operations Manager-Customer Services, Other , Plano, Texas
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