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Technical Support Engineer

Company: Luminator Technology Group
Location: Plano
Posted on: May 4, 2021

Job Description:

Luminator Technology Group (Luminator) delivers globally-recognized technology solutions that increase intelligence, safety, and efficiency for public transit operations.

Delivering a global portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people.



The Technical Support Engineer is responsible for managing the implementation planning, and deployment for the Destination Signs Software Solution. In addition, they are task with assisting our internal stakeholders with technical issues.

Essential Duties and Responsibilities


As a Technical Support Engineer, you will get to:

  • Manage Destination Signs deployment process, including involvement in responding to customer proposals, operations, and implementation planning.
  • Identify, investigate, and resolve customers' problems with Destination Signs software.
  • Support Fields calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, and similar concerns.
  • Assist with other application solutions on an as needed basis.
  • Utilize industry standard best practice methodologies for implementation, including incorporation of business, operation, and engineering workflow processes.
  • Use industry best practices and standards in the development of Destination Signs training program for Test Labs.
  • Participate in destination Signs Support Operations.

    • 5+ years of experience with Windows and Linux virtual machines
    • 5+ years of IIS configuration and MS SQL Server
    • 3+ years of experience with Power Shell, VBScript, Batch files
    • 2+ years of experience with Linux tools like Putty, SSH, Telnet
    • 5+ years' experience in successful team participation
    • A creative and innovative team player with the proven ability to build good relationships with internal and external customers, diplomacy, flexibility, and a passion for service
    • Performs other related duties as assigned.
      Knowledge, Skills & Abilities:

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.
      • Excellent verbal and written communication skills.
      • Excellent interpersonal and customer service skills.
      • Professional and pleasant telephone manner.
      • Strong analytical and problem-solving skills.
      • Proficient with Microsoft Office Suite or related software.
      • Proficient with or the ability to quickly learn an array of computer hardware and software.
        • Bachelor's degree in Computer Science or related field preferred.
        • At least three years of progressive experience in customer technical support role highly preferred.
          Physical Demands and Work Environment:

          The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Physically required to regularly walk, sit, bend, twist, stand and reach in a normal office environment.
          • Constantly required to stand, walk, bend, twist, overhead lift and reach in a varied field environment.
          • The employee may occasionally lift up to 20 pounds.
          • Ability to perform constant work on computer
          • Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus
          • Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees, as a condition of employment Luminator Technology Group will require a negative drug screen as part pre-employment process due to working on or with federal contracts
            It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

            The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

            All positions posted are required to be in office unless otherwise posted.

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Keywords: Luminator Technology Group, Plano , Technical Support Engineer, Other , Plano, Texas

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