Client Services Volunteer Coordinator

Responsibilities:

* Recruit, teach, train and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their Center experience * Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships * Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up. For example, celebrating important dates, being there during crisis situations, etc. * Ensure sufficient number of volunteers are available and scheduled to meet with clients * Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at the Center * Offer support services to clients in crisis situations through the center's available resources * Assist in managing client visit flow communicating with volunteers and staff * Manage crisis pregnancy clients through emergency situations by using outside resources such Health & Human Services advocate site, hospitals, adoption agencies, etc. * Manage the client follow up process in coordination with volunteers and client relations * Recognize and respond to situations which require reporting to local police and/or Child Protective Services * Meet with clients to provide Biblical and social service guidance as needed * Ensure a consistent stock of marketing, educational and informational supplies for Client Services * Plan appropriate center education opportunities, (schedule, lead, teach, train, etc.) * Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience. * Assist in answering phone and chat inquiries when needed * Model excellence in all areas * Other duties as assigned

Qualifications

* Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry * Ability to work independently and maintain a high degree of confidentiality * Experience in counseling those in crisis situations * Experience working as a volunteer in a counseling setting helpful * Experience working with or directing volunteers helpful * Strong communication skills, both written and oral * Intermediate to advanced skills with Microsoft Office products

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