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Production Support Engineer

Company: JP Morgan Chase
Location: Plano
Posted on: May 3, 2021

Job Description:

As a Production Support Engineer, you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. You will be working on the monitoring, automation, stabilization and optimization of a suite of Microsoft SQL Server based applications. You will be part of a team of SRE professionals working on the transformational journey of the supported applications to a modern platform with full support for DevOps and automated CI/CD pipelines.We are looking for a software engineering professional with experience working in Operations or SRE teams with hands on Dev Ops implementation and CI/CD automation experience. You should have experience in technologies and tools like - Microsoft SQL server, SSIS, SSRS, Powershell SCripting and Control-M scheduling. You should have the ability to monitor production BAU processes and troubleshoot and triage production issues and work collaboratively with L3 and AppDev teams for issue resolution within application SLAs. You will work to identify the application SLO, SLI and Error budget and will assist in facilitating the development and implementation of Non Function Requirement (NFR) to reduce application technical debt.On this team, you'll work in a collaborative, trusting, thought-provoking environment. We encourage diversity on our team, and are always expanding on our journey to inclusiveness.Required Skills:2-4 years of enterprise level professional experienceExperience working as a Support Engineer supporting MS SQL Server applicationsAdministration of or Development of MS SQL server applications Experience implementing DevOps Toolchain and Continuous Integration/ Continuous Delivery (CI/CD) pipelines Preferred SkillsExperience developing automation scripts using PowerShellAdministration or development experience in SSIS or SSRSExperience with Control-M scheduling toolFamiliarity with Tableau Reporting toolExperience with ServiceNow Change Management and Incident ManagementExperience working in Agile Scrum or Kanban teamsFull timeSDL2017

Keywords: JP Morgan Chase, Plano , Production Support Engineer, Other , Plano, Texas

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