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IT Support Lead Engineer

Company: Peloton Interactive, Inc.
Location: Plano
Posted on: May 3, 2021

Job Description:

Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Lead Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Lead Support Engineer you will work across the teams in all our offices to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:

  • Provide detailed technical solutions for complex IT problems scenarios
  • Act as subject matter expert in focus area(s)
  • Provide mentorship and professional development for our support engineers
  • Lead, implement, and coordinate project/program and systems documentation according to ITIL standards
  • Status and report on key programs and projects to stakeholders including IT Leadership
  • Develop strategies contributing to continuous improvement utilizing ITIL Framework
  • Develop, maintain and update knowledge base and web articles to facilitate knowledge sharing between teams
  • Act as the main point of contact for escalated issues driving them to resolution and root cause analysis
  • Mac/Windows/Linux OS deployment and support
  • User hardware/software/peripheral support
  • LAN troubleshooting and support
  • Systems administration
  • Hardware procurement and asset management
  • Creating and maintaining internal and user facing documentation

Basic Qualifications

  • 5+ years hands-on IT Support experience.
  • Experience supporting Macintosh OS 10.13 or later
  • Experience supporting Microsoft Windows 10 or better
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven ability to work successfully with limited supervision
  • Some on call responsibilities are required
  • Some exposure to Linux (Ubuntu Prefered)

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Experience with scripting, programming, or SQL
  • Experience with project management
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with server administration
  • Experience with AWS

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

"Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Keywords: Peloton Interactive, Inc., Plano , IT Support Lead Engineer, Other , Plano, Texas

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