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Business Enablement - Portfolio Servicing - Associate

Company: Fannie Mae
Location: Plano
Posted on: May 3, 2021

Job Description:

Company DescriptionAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.Job DescriptionJOB DESCRIPTIONAs a valued colleague on our team, you will assist in providing customer service and addressing questions from existing accounts on both policy and procedural issues. In this role, you will support the implementation of strategic solutions to meet our customer needs, as well as assist team members in managing servicing risk. THE IMPACT YOU WILL MAKEThe Business Enablement - Portfolio Servicing - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:Manage a pipeline of cases from servicing partners and ensure timely and complete resolutions to support their business execution.Provide first-level customer service to existing accounts on a wide variety of servicing-related issues.Identify risk opportunities and resolve and/or raise depending on exposure.QualificationsTHE EXPERIENCE YOU BRING TO THE TEAMDesired ExperiencesBachelor's degree or equivalentSkillsExperience gathering accurate information to explain concepts and answer critical questionsThe group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflictExperience overcoming obstacles and navigating unfamiliar subject matter to propose and drive resolution execution Adept at managing project plans, resources, and people to ensure successful project completionThe group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.Working with people with different functional expertise respectfully and cooperatively to work toward a common goalSkilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-makingDetermining root cause analyses of operating errors and taking corrective action to addressSkilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understandToolsSkilled in ExcelExperience using Salesforce CRMAdditional InformationREF 3147LThe future is what you make it to be. Discover compelling opportunities at Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

Keywords: Fannie Mae, Plano , Business Enablement - Portfolio Servicing - Associate, Other , Plano, Texas

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