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Tier 2- Lead Engineer- Ref #162

Company: Samsung Electronics Per
Location: Plano
Posted on: May 3, 2021

Job Description:

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.If you are a European Economic Resident, please click here . If you are a resident of U.S., please click here . If you are a resident of Korea click here .* Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries.* If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one.Position SummaryFor decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.Are you ready to #OwnTheUnknown? Join us. Role and Responsibilities If you have ambitions to be a part of a Best in Class organization, Samsung's Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through innovative technology & products. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.We are looking for a 4G LTE / 5G NR Tier 2 Network Support Lead to join our Wireless Networks team. You will be a key contributor being technical interface, on-site to customer market teams. You will have your finger on the pulse of the customer's network. You will be responsible for the customer network heath, support and relationship.Essential Skills, Duties and Responsibilities:Responsible for leading a team of technical support engineer in support of cutting edge 4G and 5G network productsAbility to lead a 24x7 support team to maintain a high performing customer networkStrong customer focusStrong communication and presentation skillsLead calls with customers on technical discussions and ensuring issues are resolved to their satisfactionStrong knowledge and experience with 4G / 5G 3GPP technologiesGood knowledge of RAN Element Management Systems (EMS) and protocolsExperience with management server installations in customer central officesKnowledge of RET configurationsProvide 24/7 on-call support as needed for commercial network outages and network performance issuesExperience working with development teams to communicate customer enhancement requirementsExperience with wireless network architecture, protocols, RF optimization and standardsKnowledge of wireless network deployments, installation and commissioningBe able to review various Engineering MOPs and identify missing steps or issuesAssist in resolution of high severity issues to meet SLA requirements 24x7Success Criteria:Lead a team to support maintain a high performing networkAbility to provide in person and technical guidance to a team of engineers and customersOnce trained, provide effective support of EMS questions from the customer with minimal support from others on the support teamOther Skills:Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.Background / Experience Desired:Senior level customer support experience with mobile wireless network carriersPrevious experience working with 4G / 5G wireless Network Management or Element Management Systems in an SME rolePrevious experience working in a wireless field engineer with a Tier1 carrierPrevious experience in a support role with a leading network equipment manufacture Skills and Qualifications Necessary Skills and attributes: The ability to plan, organize and lead multiple projects, sales and simultaneous performance objectives. Work independently in determining team objectives and one personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs.Physical/Mental Demands: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC's, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.Education, Work experience and necessary Skills & Attributes:BS EE or CS required (preferred MS ESS or CS) - with at least 10 years of telecom work experienceGood knowledge of wireless network architecture concepts especially in RAN domainGood knowledge of UNIX/LINUX operating systemsStrong customer support experienceGood analytical skills to investigate and evaluate trending data for issue resolutionAbility to develop scripts and tools to aide with the reports generation and analysis will be a plusPhysical and Mental Demands:Must be able to work under pressure and willing to work on the ad-hoc schedule and/or on-call environment.Work generally is performed in an office and/or lab environment - may need to travel 0 to 10%Operate PC and product test equipment more than 75% of work timeAbility to travel to customer locations up to 10% of the timeNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one.Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).SDL2017

Keywords: Samsung Electronics Per, Plano , Tier 2- Lead Engineer- Ref #162, Other , Plano, Texas

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