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Customer Service Representative-Bilingual Spanish (Preferred)

Company: loanDepot
Location: Plano
Posted on: May 3, 2021

Job Description:

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. We take the responsibility of being the second largest non-bank lender seriously. loanDepot's long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!loanDepot " We are America's Lender.Position Summary:Responsible for providing best in class excellent customer care while assisting customers with general mortgage inquiries, concerns and light collections efforts as needed. Handles either inbound or outbound calls to ensure quick and effective solutions are provided to each customer.Responsibilities:Handles inbound or outbound calls to current mortgage loans.Assists in a various account issues including but not limited to: escrow, payment transactions, ARMchanges, payoff request and other inquiries.Performs other duties and projects as assigned.Requirements:Customer Service experienceMortgage Industry preferred.Inbound/Outbound call center experience.Collections experience preferred.Spanish speaking preferred but not required.Experience working in MSP preferred but not required.High School Diploma or equivalent required.Bachelor's Degree preferred.The Perks:Competitive compensation reliant on ability & experience.Excellent benefits package including multiple health, dental & vision options.Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.401K with robust company match.15+ PTO days in addition to 8 paid company holidays.The opportunity to work for America's Lender under the vision of industry legend, Anthony Hsieh.We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.PM 17

Keywords: loanDepot, Plano , Customer Service Representative-Bilingual Spanish (Preferred), Other , Plano, Texas

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