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Chat and Email Support Representative (Night shift)

Company: AppFolio
Location: Plano
Posted on: May 3, 2021

Job Description:

Hi, We're AppFolio.

We're innovators, changemakers, and collaborators. We're more than just a software company - we're a cloud-based powerhouse that creates products to make our customers' lives easier. We're revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Portal Representatives are responsible for actioning and dispatching resident portals based on service level agreements with our clients. They ensure that the department is providing an elevated experience by communicating professionally with Property Managers and their partners. Aspects include dispatching vendors, notifying Property Managers of issues and communicating with the resident based on account notes. Other responsibilities include providing feedback on process changes, queue trends and communicating effectively with Managers and peers.

What you'll do:

  • Responsible for actioning work orders submitted through the online portal.
  • Delivering needed information to Management in regards to process changes
  • Effective/Professional written and verbal communication
  • Complete special assignments and projects from the management team
  • Work relentlessly to ensure we are doing the right things for our business, customers, and teammates

What we're looking for:

  • Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends
  • A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise
  • Ability to implement feedback and deliver feedback to management
  • Eagerness to further develop professional skills
  • Extraordinary work ethic
  • Keen attention to detail
  • Ability to quickly grasp concepts, ideas and thrive in an energizing environment

Why AppFolio?

  • Competitive Compensation
  • Medical, Dental, Vision, and a 401k Match
  • Amazing company culture: focus on a complete lifestyle
  • Recharge: 20 Days PTO + 9 Paid Holidays
  • Built to last: Grow your career in an innovative, public company
  • Offices stocked with healthy snacks, games, and goodies
  • Give back to your team and your community

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Today our software solutions exist in two verticals including the real estate (AppFolio Property Manager, AppFolio Property Manager PLUS, and AppFolio Investment Manager) and legal (MyCase) industries.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Keywords: AppFolio, Plano , Chat and Email Support Representative (Night shift), Other , Plano, Texas

Click here to apply!

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