PlanoRecruiter Since 2001
the smart solution for Plano jobs

Mortgage Singe Point of Contact Loss Mitigation Specialist

Company: First United Bank & Trust Co
Location: plano
Posted on: May 3, 2021

Job Description:

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Mortgage Singe Point of Contact Loss Mitigation Specialist

Job Description


This position is responsible for assisting borrowers that are past due on their mortgage account. The Loss Mitigation Specialist will be the liaison between the Customer and Internal Departments including Escrow, Foreclosure, Bankruptcy, Cashiering and other Operations' groups as necessary. In this role, the associate will work directly with Customers to evaluate their current financial situation and possible retention or liquidation options as mandated by investor and insurer guidelines.


Be the primary contact for internal and external customers and approved third parties while providing exceptional customer service.

Research all customer issues and bring them to a final resolution.

Manage Inbound Call Q and outbound Call Campaigns.

Assists customers with routine account related questions and requests as well as collection of payments and possible loss mitigation.


* Handles customer complaints and escalates issues to Manager as needed. * Maintains cleanliness in and around workstation. * Recommends to supervisor possible methods to improve department. * Completes all required compliance exams on a yearly basis. * Adherence to all First United Policies and Procedures. * Dresses professionally. * Other duties as assigned by supervisor.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

* Bachelor's degree, (Preferred) * High School or Equivalent (GED), Required * Financial services/operations environment, 4+ Years * Mortgage/Default, 2+ Years (Preferred) * Loss Mitigation, 2+ Years (Preferred)

Technical/Functional Competencies

* Basic mathematical skills. * Proficient computer skills. * Strong written and verbal communication skills. * Exceptional customer service skills. * Strong negotiation skills * Knowledge of MSP (Preferred) * Knowledge of corporate policy, laws and regulatory requirements of area of responsibility. * Ability to work in team environment to resolve problems * Good problem-solving and decision-making skills. * Demonstrates good judgment. * Strong organizational skills. * Ability to work in a fast-paced environment and work well under pressure. * Strong interpersonal skills and ability to work well with a wide range of people. * Ability to use e-mail, phone, and other communication tools are necessary. * Willingness to accept additional responsibilities * Dependable and adheres to timelines and schedules. * Takes initiative in development and completion of projects.

Physical Working Conditions

This is somewhat sedentary work that requires the following physical activities:

* Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking hearing, and visual acuity including close vision. * Occasional lifting (up to 10 pounds of computer equipment or paper). * May be required occasionally to stoop or kneel. * Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Working Conditions

* Normal Office environment. * Moderate noise level.

Hours & Work Schedule

* Hours per Week: 40 * Work Schedule: Monday - Friday, 7:00 - 4:00; 8:00 - 5:00 or 9:00 - 6:00. One Saturday a month: 8:00 - 2:00.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Plano Mortgage

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at for assistance.

First United Bank is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: First United Bank & Trust Co, Plano , Mortgage Singe Point of Contact Loss Mitigation Specialist, Other , plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Tire Service Technician - Tyler
Company: Discount Tire
Location: Tyler
Posted on: 05/12/2021

Case Manager II
Description: p More personalized patient care /p p More professional impact /p p BE THE CONNECTION. /p p In your role as case manager, you can be the connection between exceptional care and the positive effect (more...)
Company: Encompass Health
Location: Tyler
Posted on: 05/12/2021

Description: Job is located in Diboll, TX.BASIC QUALIFICATIONS:i High School diploma, GED or
Company: Texas State Job Bank
Location: DIBOLL
Posted on: 05/12/2021

Parts Specialist (PT)
Description: p /p p O apos Reilly is now hiring Retail Counter Sales team members. Our sales team members are responsible for providing our retail and installer customers with a high level of service. They also (more...)
Company: O'Reilly Auto Parts
Location: Lufkin
Posted on: 05/12/2021

Housekeeping Positions, Sulphur Springs
Description: Texas EVS - Next Level Hospitality Services takes the quality and service of Dietary Housekeeping Departments in health care facilities to the next level. Here is a chance to advance your career with (more...)
Company: Texas EVS
Location: Sulphur Springs
Posted on: 05/12/2021

Industrial Electrician Helpers - Longview, TX
Description: h1 job description /h1 p style margin: 0px Assist industrial Journeyman electricians install cable trays/raceways, electrical and controls equipment. /p p style margin: 0px NO PER DIEM (more...)
Company: Primoris Services Corporation
Location: Tyler
Posted on: 05/12/2021

Certified Surgical Tech, Tyler, Full-time, 10:30a-7p M-F w/Call
Description: p Advancing Healthcare Together - The Future of Healthcare is in East Texas Why UT Health - East Texas Our People. Our people truly are our greatest strength. They make a massive difference in the amazing (more...)
Company: Ardent Health Services
Location: Tyler
Posted on: 05/12/2021

Outpatient Registered Nurse - RN
Description: p PURPOSE AND SCOPE: /p p The registered professional nurse CAP RN 1 position is an entry level designation into the Clinical Advancement Program for Registered Nurses. The CAP RN 1 is accountable (more...)
Company: Fresenius Medical Care
Location: Tyler
Posted on: 05/12/2021

Intensive Care Nurse - ICU Nurse - Travel - (ICU RN)
Description: b Job Description Requirements /b br / Intensive Care Nurse - ICU Nurse - ICU RN br / StartDate: 05/17/2021Available Shifts: 12 N Pay Rate: 1138.28 - 1254.43 br / br / This position presents an (more...)
Company: AMN Healthcare
Location: Lufkin
Posted on: 05/12/2021

Stocking & Unloading - SULPHUR SPRINGS - 75483
Description: What you apos ll do at Stocking, backroom, receiving associates work to ensure customers can find all of the items they have on their shopping list. Depending on the shift you work, your job could (more...)
Company: walmart
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds