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Mortgage Singe Point of Contact Loss Mitigation Specialist

Company: First United Bank & Trust Co
Location: plano
Posted on: May 3, 2021

Job Description:

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Mortgage Singe Point of Contact Loss Mitigation Specialist

Job Description

SUMMARY

This position is responsible for assisting borrowers that are past due on their mortgage account. The Loss Mitigation Specialist will be the liaison between the Customer and Internal Departments including Escrow, Foreclosure, Bankruptcy, Cashiering and other Operations' groups as necessary. In this role, the associate will work directly with Customers to evaluate their current financial situation and possible retention or liquidation options as mandated by investor and insurer guidelines.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Be the primary contact for internal and external customers and approved third parties while providing exceptional customer service.

Research all customer issues and bring them to a final resolution.

Manage Inbound Call Q and outbound Call Campaigns.

Assists customers with routine account related questions and requests as well as collection of payments and possible loss mitigation.

ADDITIONAL DUTIES AND RESONSIBILITIES

* Handles customer complaints and escalates issues to Manager as needed. * Maintains cleanliness in and around workstation. * Recommends to supervisor possible methods to improve department. * Completes all required compliance exams on a yearly basis. * Adherence to all First United Policies and Procedures. * Dresses professionally. * Other duties as assigned by supervisor.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

* Bachelor's degree, (Preferred) * High School or Equivalent (GED), Required * Financial services/operations environment, 4+ Years * Mortgage/Default, 2+ Years (Preferred) * Loss Mitigation, 2+ Years (Preferred)

Technical/Functional Competencies

* Basic mathematical skills. * Proficient computer skills. * Strong written and verbal communication skills. * Exceptional customer service skills. * Strong negotiation skills * Knowledge of MSP (Preferred) * Knowledge of corporate policy, laws and regulatory requirements of area of responsibility. * Ability to work in team environment to resolve problems * Good problem-solving and decision-making skills. * Demonstrates good judgment. * Strong organizational skills. * Ability to work in a fast-paced environment and work well under pressure. * Strong interpersonal skills and ability to work well with a wide range of people. * Ability to use e-mail, phone, and other communication tools are necessary. * Willingness to accept additional responsibilities * Dependable and adheres to timelines and schedules. * Takes initiative in development and completion of projects.

Physical Working Conditions

This is somewhat sedentary work that requires the following physical activities:

* Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking hearing, and visual acuity including close vision. * Occasional lifting (up to 10 pounds of computer equipment or paper). * May be required occasionally to stoop or kneel. * Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Working Conditions

* Normal Office environment. * Moderate noise level.

Hours & Work Schedule

* Hours per Week: 40 * Work Schedule: Monday - Friday, 7:00 - 4:00; 8:00 - 5:00 or 9:00 - 6:00. One Saturday a month: 8:00 - 2:00.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Plano Mortgage

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United Bank is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: First United Bank & Trust Co, Plano , Mortgage Singe Point of Contact Loss Mitigation Specialist, Other , plano, Texas

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