Join Our Team!
We have a great team of friendly, talented and inspiring people
at First United. As a learning organization, we take pride in
offering exciting opportunities for employees to grow and follow
their passions. That's one of the many reasons First United has
been voted as one of the top places to work in Oklahoma since 2009!
Browse this page to find out more about the First United culture
and the many benefits of working here. Then, use our "Get Started"
section to take your first step to being a part of First
Mortgage Singe Point of Contact Loss Mitigation Specialist
This position is responsible for assisting borrowers that are
past due on their mortgage account. The Loss Mitigation Specialist
will be the liaison between the Customer and Internal Departments
including Escrow, Foreclosure, Bankruptcy, Cashiering and other
Operations' groups as necessary. In this role, the associate will
work directly with Customers to evaluate their current financial
situation and possible retention or liquidation options as mandated
by investor and insurer guidelines.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Be the primary contact for internal and external customers and
approved third parties while providing exceptional customer
Research all customer issues and bring them to a final
Manage Inbound Call Q and outbound Call Campaigns.
Assists customers with routine account related questions and
requests as well as collection of payments and possible loss
ADDITIONAL DUTIES AND RESONSIBILITIES
* Handles customer complaints and escalates issues to Manager as
needed. * Maintains cleanliness in and around workstation. *
Recommends to supervisor possible methods to improve department. *
Completes all required compliance exams on a yearly basis. *
Adherence to all First United Policies and Procedures. * Dresses
professionally. * Other duties as assigned by supervisor.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and Work Experience
* Bachelor's degree, (Preferred) * High School or Equivalent
(GED), Required * Financial services/operations environment, 4+
Years * Mortgage/Default, 2+ Years (Preferred) * Loss Mitigation,
2+ Years (Preferred)
* Basic mathematical skills. * Proficient computer skills. *
Strong written and verbal communication skills. * Exceptional
customer service skills. * Strong negotiation skills * Knowledge of
MSP (Preferred) * Knowledge of corporate policy, laws and
regulatory requirements of area of responsibility. * Ability to
work in team environment to resolve problems * Good problem-solving
and decision-making skills. * Demonstrates good judgment. * Strong
organizational skills. * Ability to work in a fast-paced
environment and work well under pressure. * Strong interpersonal
skills and ability to work well with a wide range of people. *
Ability to use e-mail, phone, and other communication tools are
necessary. * Willingness to accept additional responsibilities *
Dependable and adheres to timelines and schedules. * Takes
initiative in development and completion of projects.
Physical Working Conditions
This is somewhat sedentary work that requires the following
* Sitting or standing for long periods, walking, finger
dexterity, feeling, repetitive motions, talking hearing, and visual
acuity including close vision. * Occasional lifting (up to 10
pounds of computer equipment or paper). * May be required
occasionally to stoop or kneel. * Accommodation may be made for
some of these physical demands for otherwise qualified individuals
who require and request such accommodation.
* Normal Office environment. * Moderate noise level.
Hours & Work Schedule
* Hours per Week: 40 * Work Schedule: Monday - Friday, 7:00 -
4:00; 8:00 - 5:00 or 9:00 - 6:00. One Saturday a month: 8:00 -
NOTE: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned by supervisor
to meet the ongoing needs of the organization.
If any applicant is unable to complete an application or respond
to a job opening because of a disability, please email us at
HR@firstunitedbank.com for assistance.
First United Bank is an Equal opportunity employer. This company
considers candidates regardless of race, color, religion, sex,
sexual orientation, gender identity, national origin, disability or