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Director of Community Association Management (#PTX2021-2804)-)

Company: RealManage
Location: Plano
Posted on: May 3, 2021

Job Description:

Overview

RealManage is a national Inc. 5000 firm with clients and operations in 17 states from California to Florida and from Texas to Illinois that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#4 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

  • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Director of Community Association Manager (DCAM) provides management, direction, and leadership to ensure the properties in the portfolio group are delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company's guiding principles.

Responsibilities include working closely with the CAMS, ACAMS, Inspectors, Board of Directors and developers to manage and operate the community. A thorough understanding of residential property management is required, and the successful candidate must have the competency to serve as the "expert" on community management procedures. The Director's ability to establish and develop strong relationships between the Company and Board member clients is a key component of the role. Strong management, customer service, interpersonal, and supervisory skills are required.

Responsibilities

  • Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24 hours of receipt.
  • Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
  • Provides specific assistance to CAMS, ACAMS, and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
  • Develops and leads with participatory involvement portfolio team meetings, all team meetings and individual manager touch-base meetings.
  • Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by supervisor.
  • Reviews and approve all monthly Board of Directors packet prepared by staff for content and structure.
  • Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention.
  • Reviews and approve all annual meeting packets for assigned CAMS prior to each meeting.
  • Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
  • Reviews Company reports for trending and compliance and responsible for attaining goals and adherence to Company standards of operation.
  • Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
  • Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
  • Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and or positive and provides recommendations.
  • Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval.
  • Reviews Ciranet functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates.
  • Acquires and maintains current knowledge of state and regulatory agency statutes and the community's documents, polices, and procedures.
  • Proficient in delinquency and collections processes.
  • Understanding of contract terms, renewal dates and implementation within book of business supervised.
  • Possesses a thorough understanding of plats, ownership, and property rights.
  • Understands the Board election process and ability to see portfolio clients through from start to finish.
  • Understands the legislative process and able to educate clients on new laws.
  • Provides oversight, on-boarding of new staff, and training to new managers as they work through required training and ensures training compliance.
  • Attend monthly Director, management and leadership meetings as appropriate.
  • Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
  • Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.

Qualifications

  • Associate or higher degree strongly preferred.
  • Minimum 2-3 years community association management (HOA, POA and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
  • Developer portfolio experience preferred.
  • Community Association Institution Certification(s) preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
  • Strong organizational and time management skills.
  • High integrity, honesty and professionalism.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Compensation:

Commensurate with experience

Benefits Summary:

Health / Dental / Vision Insurance Life / Disability 401 (k) Program

Keywords: RealManage, Plano , Director of Community Association Management (#PTX2021-2804)-), Other , Plano, Texas

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